Automotive Front Desk Receptionist

DARCARS Automotive Group; Greenwich (CT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee discounts on vehicle, parts,

Service discounts

Community service initiatives

Internal career advancement

Job summary

DARCARS Lexus of Greenwich is hiring an Automotive Front Desk Receptionist to be the front-line representative, greeting customers, routing inquiries, and supporting showroom operations. You will handle calls, messages, and basic information with a professional, friendly demeanor.

This role emphasizes customer service, teamwork, and the ability to work in a fast-paced environment, with a schedule including evenings and weekends as needed.

Qualifications

• Must speak clearly and convey professionalism to callers and in-person customers.
• Demonstrated commitment to customer service.
• Ability to read and comprehend instructions and policy documents.
• Pre-employment screen (background) required.

Responsibilities

• Greet showroom customers and determine the nature of their visit.
• Direct customers to the correct department or salesperson.
• Answer basic inquiries and refer extensive questions to appropriate person.
• Enter data into prospect tracking system and manage switchboard.
• Provide messages and distribute information to relevant parties in a timely manner.
• Perform clerical duties and assist in showroom operations as needed.
• Serve as showroom greeter and support day-to-day activities.

Skills

Clear telephone communication

Strong customer communication

Customer service mindset

Team player

Ability to work in fast-paced env

Flexible schedule (evenings/weekends)

Professional appearance/demeanor

Job description

DARCARS Lexus of Greenwichis now hiring for aAutomotive Front Desk Receptionist

As theAutomotive Front Desk Receptionistyou are the front-line representative for the dealership and must represent the dealership in a professional, friendly manner at all times. She/he greets customers as they enter the showroom and directs them to the appropriate party in accordance with dealership policies and answers basic inquiries. The receptionist intercepts, screens, and routes incoming calls and takes thorough messages and provides basic information to callers. The receptionist also assists in salesperson day to day activities such as administering dealer tags and gas tickets.

Qualifications:

• Must be able to speak clearly and pleasantly on the telephone and convey the image of professionalism and competence to callers and in-person customers
• Strong communication skills with both customers and DARCARS employees
• Demonstrated commitment to customer service
• Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers
• Previous customer service experience preferred butnot required
• Requires the ability to sit for long periods of time
• Be able to work in a fast-paced environment
• Be a team player
• Must be able to work a flexible schedule, evenings and weekends
• Must be able to pass pre-employment screen (background)
• Employee discounts on vehicle purchases, parts and service repairs
• Opportunities to join our community service initiatives
• Internal career advancement opportunities

In this role, you'll:

• Greet showroom customers and determine the nature of their visit
• Direct customers to the correct department, notify the appropriate salesperson that a customer is waiting, or introduce the customer to a salesperson
• Answer basic customer inquiries and refer more extensive inquiries to the appropriate person
• Enter data into computer operated prospect tracking system
• Manage switch board
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the time they are put on hold
• Take thorough messages indicating the caller’s first and last name, company name if applicable, the time, and the message the caller wishes to leave
• Communicate messages to all appropriate parties in a timely manner
• Provide basic information to callers who have general inquiries
• Update and distribute company telephone roster when necessary
• Perform clerical duties and accounting duties as assigned by controller or GSM
• Serve as showroom greeter
• Other duties assigned by management
• Make transaction receiptsfor sale and service department*if applicable

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

We are an equal opportunity employer & drug-free workplace. Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.