Automotive Service Front Desk Concierge

DARCARS Automotive Group; Greenwich (CT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee discounts

Career advancement

Community service initiatives

Job summary

DARCARS of Greenwich is hiring an Automotive Service Cashier / Receptionist to be the front-line representative of the dealership. You will greet customers, direct them to the appropriate department, and handle basic inquiries with a professional and friendly demeanor.

The role includes answering calls, taking messages, data entry, and assisting with showroom activities. A high school diploma and valid driver's license are required; bilingual Spanish is a plus, and the position supports a

Qualifications

• Must be able to speak clearly and pleasantly on the telephone and convey the image of professionalism and competence to callers and in-person customers.
• Strong communication skills with both customers and DARCARS employees.
• Ability to speak multiple languages (Spanish) is a plus.
• Demonstrated commitment to customer service.
• Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers.

Responsibilities

• Greet showroom customers and determine the nature of their visit.
• Direct customers to the correct department, notify the appropriate salesperson that a customer is waiting, or introduce the customer to a salesperson.
• Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
• Enter data into computer operated prospect tracking system.
• Manage switch board
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.
• Take thorough messages indicating the caller’s first and last name, company name if applicable, the time, and the message the caller wishes to leave.
• Communicate messages to all appropriate parties in a timely manner.
• Provide basic information to callers who have general inquiries.
• Update and distribute company telephone roster when necessary.
• Perform clerical duties and accounting duties as assigned by controller or GSM.
• Serve as showroom greeter.
• Other duties assigned by management
• Make transaction receipts for sale and service department*if applicable

Skills

Customer service

Communication skills

Bilingual Spanish

Team player

Flexible schedule

Education

High school diploma or GED

Job description

DARCARS of Greenwich is hiring an Automotive Service Cashier / Receptionist to be the front-line representative of the dealership. You will greet customers, direct them to the appropriate department, and handle basic inquiries with a professional and friendly demeanor.

The role includes answering calls, taking messages, data entry, and assisting with showroom activities. A high school diploma and valid driver's license are required; bilingual Spanish is a plus, and the position supports a