Front Counter Service Advisor – 401(k) & Benefits

Pine Belt CDJR MS; Longview (TX); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

401(k) with Company Match

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

Paid On-the-Job Training

Job summary

Southern Tire Mart is seeking a dedicated front counter associate to greet customers and guide them through automotive service experiences. You will create and manage service tickets, coordinate with technicians, and clearly communicate costs and timelines to customers.

Ideal candidates have strong communication skills, basic computer literacy, and experience in sales or customer service. This role includes paid training, benefits, and opportunities to grow within a family-owned company known

Qualifications

• High school diploma or GED required.
• Must be at least 18 years of age and pass a pre-employment drug screen.
• Previous experience in sales, service writing, or customer service preferred.
• Strong verbal and written communication skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Basic computer skills and familiarity with POS/service management systems.
• Knowledge of automotive or commercial tire services a plus.

Responsibilities

• Greet customers in a professional and friendly manner.
• Explain available services, promotions, and special offerings such as free vehicle inspections.
• Create and manage service tickets in the system.
• Coordinate repair schedules with technicians and provide status updates to customers.
• Communicate clearly about costs, timelines, and any additional work needed.
• Process customer payments and handle necessary paperwork upon service completion.
• Maintain accurate and organized service records.
• Assist in maintaining a clean and welcoming front counter area.
• Ensure all customer interactions reflect Southern Tire Mart’s service standards.

Skills

Customer service

Communication

Multitasking

Sales experience

POS systems

Education

High school diploma or GED

Tools

POS/service management systems

Job description

Southern Tire Mart is seeking a dedicated front counter associate to greet customers and guide them through automotive service experiences. You will create and manage service tickets, coordinate with technicians, and clearly communicate costs and timelines to customers.

Ideal candidates have strong communication skills, basic computer literacy, and experience in sales or customer service. This role includes paid training, benefits, and opportunities to grow within a family-owned company known