Automotive Service Advisor & Front Desk

Pine Belt CDJR MS; Hope (AR); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k) with Company Match

Health, Dental, Vision, and Life Ins.

Paid Time Off

Paid On-the-Job Training

Job summary

Southern Tire Mart is seeking a customer service representative to provide an exceptional service experience. You'll greet customers, manage service tickets, and handle payments while maintaining service records.

As part of a family-owned company, you'll enjoy great benefits like health insurance, 401(k) with a company match, and paid time off. Join the #1 Commercial Tire Dealer in the U.S. since 2008 and contribute to our culture of service excellence.

Qualifications

• High school diploma or GED required.
• Must be at least 18 years of age.
• Previous experience in sales, service writing, or customer service preferred.
• Strong verbal and written communication skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Knowledge of automotive or commercial tire services a plus.

Responsibilities

• Greet customers in a professional and friendly manner.
• Explain available services and promotions.
• Create and manage service tickets in the system.
• Coordinate repair schedules with technicians.
• Communicate clearly about costs and timelines.
• Process customer payments and handle paperwork.
• Maintain accurate service records.
• Assist in maintaining a clean front counter area.

Skills

Communication skills

Multitasking

Basic computer skills

Customer service

Sales experience

Education

High school diploma or GED

Tools

POS/service management systems

Job description

Southern Tire Mart is seeking a customer service representative to provide an exceptional service experience. You'll greet customers, manage service tickets, and handle payments while maintaining service records.

As part of a family-owned company, you'll enjoy great benefits like health insurance, 401(k) with a company match, and paid time off. Join the #1 Commercial Tire Dealer in the U.S. since 2008 and contribute to our culture of service excellence.