Automotive Service Writer - Fast-Paced, Customer-Centric

BNC AUTOCARE; Santa Rosa (CA); On-site; USD 55,000 - 76,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Job summary

BNC Autocare in Santa Rosa, CA seeks an Automotive Service Writer to bridge customers and technicians. You will document concerns, communicate repair needs, prepare estimates, and guide customers through the repair process in a fast-paced shop environment.

Ideal candidates bring experience in automotive service roles, strong communication, and a collaborative spirit focused on customer satisfaction and smooth operations.

Qualifications

• Experience in automotive customer service and advisory roles.
• Strong ability to explain repairs and estimate costs clearly.
• Familiarity with shop processes and service flow.

Responsibilities

• Greet customers, listen to vehicle concerns, and accurately document service needs
• Write detailed repair orders and communicate vehicle issues clearly to technicians
• Provide accurate cost estimates and obtain customer approvals before work begins
• Serve as the primary point of contact for customers throughout the repair process
• Follow up with customers on vehicle status, delays, and completed services
• Upsell recommended maintenance services and additional repairs as needed
• Coordinate workflow between service advisors, technicians, and parts department
• Process invoices, collect payments, and maintain accurate service records

Skills

Customer service

Communication

Multitask

Automotive terminology

Team coordination

Education

High school diploma or equivalent

Tools

Mitchell1

Job description

BNC Autocare in Santa Rosa, CA seeks an Automotive Service Writer to bridge customers and technicians. You will document concerns, communicate repair needs, prepare estimates, and guide customers through the repair process in a fast-paced shop environment.

Ideal candidates bring experience in automotive service roles, strong communication, and a collaborative spirit focused on customer satisfaction and smooth operations.