Automotive Service Writer & Customer Experience Pro

BC AUTOMOTIVE; Bryson City (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

BC Automotive in Bryson City, NC is seeking a Customer Service Rep/Service Writer to greet customers, write service orders, and liaise with technicians for timely repairs.

You will document concerns, communicate timelines, and maintain neat records of service history. Prior customer service or automotive service writing experience is a plus, but not required, and we provide training for the right candidate.

Qualifications

• Experience in customer service is a plus, but not required.
• Automotive service writing exposure is a plus, but not required.

Responsibilities

• Provide exceptional customer service in person and over the phone.
• Write up accurate service orders based on customer and technician input.
• Communicate clearly with customers about vehicle issues and repair timelines.
• Coordinate with technicians to ensure timely service completion.
• Maintain detailed records of customer interactions and service history.
• Handle inquiries and concerns professionally and courteously.

Skills

Customer service

Communication

Problem solving

Job description

BC Automotive in Bryson City, NC is seeking a Customer Service Rep/Service Writer to greet customers, write service orders, and liaise with technicians for timely repairs.

You will document concerns, communicate timelines, and maintain neat records of service history. Prior customer service or automotive service writing experience is a plus, but not required, and we provide training for the right candidate.