Automotive Service Writer & Customer Experience Pro

Prestige Auto Works; Sacramento (CA); On-site; USD 21,000 - 48,000; Full time

Benefits offered by this job

Health coverage

401(k) plan

Paid holidays

Paid sick days

Holiday bonuses

Summer BBQs

Job summary

Prestige Auto Works in Sacramento, CA seeks a full-time Automotive Service Writer - Customer Service Rep to deliver exceptional customer experiences, translate concerns into service orders, and coordinate with our skilled technicians.

You will greet customers, listen to vehicle issues, order parts promptly, handle inquiries, and resolve concerns to ensure satisfaction. Benefits include health coverage, 401(k), paid holidays, paid sick days, holiday bonuses, and team-building events.

Qualifications

• 5+ years of experience as an Automotive Service Writer
• Valid driver's license and a clean driving record
• Background check may be required

Responsibilities

• Greet customers and listen to vehicle concerns
• Translate needs into detailed service orders for technicians
• Coordinate with technicians and order parts to maintain workflow
• Handle inquiries and resolve customer concerns to ensure satisfaction

Skills

Customer service

Communication

Problem solving

Job description

Prestige Auto Works in Sacramento, CA seeks a full-time Automotive Service Writer - Customer Service Rep to deliver exceptional customer experiences, translate concerns into service orders, and coordinate with our skilled technicians.

You will greet customers, listen to vehicle issues, order parts promptly, handle inquiries, and resolve concerns to ensure satisfaction. Benefits include health coverage, 401(k), paid holidays, paid sick days, holiday bonuses, and team-building events.