Customer Service Rep/ Service Writer

BC AUTOMOTIVE; Bryson City (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

BC Automotive in Bryson City, NC is seeking a Customer Service Rep/Service Writer to greet customers, write service orders, and liaise with technicians for timely repairs.

You will document concerns, communicate timelines, and maintain neat records of service history. Prior customer service or automotive service writing experience is a plus, but not required, and we provide training for the right candidate.

Qualifications

• Experience in customer service is a plus, but not required.
• Automotive service writing exposure is a plus, but not required.

Responsibilities

• Provide exceptional customer service in person and over the phone.
• Write up accurate service orders based on customer and technician input.
• Communicate clearly with customers about vehicle issues and repair timelines.
• Coordinate with technicians to ensure timely service completion.
• Maintain detailed records of customer interactions and service history.
• Handle inquiries and concerns professionally and courteously.

Skills

Customer service

Communication

Problem solving

Job description

Join Our Team as a Customer Service Rep/ Service Writer!

Are you a customer service superstar with a passion for the automotive industry? Do you have excellent communication skills and a knack for problem-solving? If so, we want to hear from you!

BC Automotive in Bryson City, NC is currently seeking a Customer Service Rep/ Service Writer to join our team. In this role, you will be the face of our company, providing top-notch customer service to our valued clients. You will also be responsible for writing up service orders, ensuring accurate documentation of customer concerns and vehicle issues, and coordinating with our skilled technicians to get the job done right.

Key Responsibilities:

• Provide exceptional customer service both in person and over the phone
• Write up accurate service orders based on customer and technician input
• Communicate effectively with customers regarding vehicle issues and repair timelines
• Coordinate with technicians to ensure timely and efficient service completion
• Keep detailed records of customer interactions and service history
• Handle customer inquiries and concerns in a professional and courteous manner

If you are a team player with a positive attitude and a commitment to excellence, we want to hear from you! Prior customer service or automotive service writing experience is a plus, but not required. We are willing to train the right candidate who is eager to learn and grow with us.

At BC Automotive, we pride ourselves on providing high-quality automotive services to our customers in Bryson City and the surrounding areas. Our team of skilled technicians is dedicated to ensuring that every vehicle that comes through our doors receives top-notch care and attention. We strive to create a welcoming and inclusive environment for both our customers and our employees, and we are committed to fostering a culture of teamwork, respect, and positivity.

Learn more about us at https://bcautorep.com/