Automotive Service Writer – Customer-Focused

JR Automotive Solutions; Jacksonville (NC); Hybrid; USD 38,000 - 52,000; Full time

Job summary

JR Automotive Solutions is seeking a Service Writer to be the face and voice of the shop, interacting with customers, understanding needs, and ensuring the best service experience. The role emphasizes automotive knowledge, friendly communication, and a strong commitment to ethics.

You will schedule appointments, relay information between technicians and customers, and present accurate estimates. Applicants must be at least 18, have a high school diploma or GED, a valid driver's license, and be

Qualifications

• Must be at least 18 years old.
• High school diploma or GED and a valid driver’s license.
• Available to work weekends and some holidays.

Responsibilities

• Scheduling appointments with customers.
• Facilitating clear communication between service technicians and customers.
• Inspecting vehicles and diagnosing problems.
• Providing estimates to customers based on parts and labor costs and deductibles, after verifying warranty coverage.
• Preparing accurate repair orders, detailing problems and approving repairs.
• Updating customers with service recommendations from technicians.
• Maintaining and expanding knowledge of automotive maintenance and repairs.

Skills

Customer service

Communication

Scheduling

Attention to detail

Education

High school diploma or GED

Job description

JR Automotive Solutions is actively seeking to fill the position of Service Writer. We are on the lookout for individuals who are not only dedicated but also highly oriented towards providing exceptional customer service. Join our team and become a pivotal part of our operations.

As the face and voice of our shop, Service Writers play a crucial role in our success. This position involves interacting directly with customers, understanding their needs, and ensuring they receive the best possible service. The ideal candidate will have a solid understanding of automotive services, a friendly and engaging personality, and a strong commitment to maintaining the highest ethical standards. Your role will be instrumental in fostering customer loyalty and trust, contributing significantly to the overall success of our shop.

Service Writer Responsibilities:

• Scheduling appointments with customers.
• Ensuring effective communication between service technicians and JR Automotive Solutions customers.
• Inspecting vehicles and accurately diagnosing problems
• Providing estimates to customers based on parts and labor costs and deductibles, after verifying warranty coverage
• Preparing accurate repair orders, detailing problems and approving repairs
• Updating customers with any service recommendations made by service technicians
• Maintaining and enhancing knowledge of automotive maintenance and repairs
• At least 18 years old
• Recipients of a high school diploma or GED
• In possession of a valid driver's license
• Dependable, honest and outgoing
• Available to work weekends and some holidays

Click here to submit your application for this position.

Contact Us Today!

Got questions? We've got answers! Drop us a line, give us a call, or even stop by. Our team is eager to help you with any auto repair needs you have. Let's get you back on the road safely and swiftly!

Before coming to the shop my only intention was to get my front left headlight replaced. After they explained how much simpler it would be to replace both at the same time, I decided that it was a better option to do that. So, both headlights were replaced-which would've saved time on being in a shop. Before that, I kept going in, one after the other to replace. This makes much more sense.Also, there was an electrical issue I had been dealing with for the longest time in my Subaru, and for the first time, this specific shop did a diagnosis and predetermined what the problem could be! Amazing! I was at a complete loss before they had looked at it.Being that I decided to get an entirely new vehicle, I no longer required their services. But, I would've had the opportunity to have my electrical system fixed, for the first time while owning it.My air filter also felt to be cleaned out too! It smelled so much fresher after this visit.Being that all of this was done within just a couple of hours, no waiting period for parts to come in and an air conditioned room with Netflix to sit in. I'd recommend this spot every time.If you find yourself in a pinch or just wanting to work with authentically great people who put you first, this spot is the place for you.Great service, fast paced, great quality, and such amazingly friendly staff who are experienced and knowledgeable as well as understanding and open to helping you understand what's going on as well (and I'm speaking as I know absolutely nothing about cars).

If you're looking for an honest, reliable automotive repair shop, I highly recommend going to Josh. Fixed my car quickly and was priced fairly. My jeep is now running great!

Josh is one of the very few technicians I would recommend to a friend! Very knowledgeable, very skilled and willing to tackle almost any job. Best in the city!

I've had a few of my vehicles fixed by josh and he always does amazing work. Great pricing and answers all my questions before I leave. Wouldn't trust anyone else.