Automotive Center Service Writer - Growth & Customer Care

All Tune Franchising; Cedar Rapids (IA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Health insurance

Training & development

Vision insurance

Free uniforms

Paid time off

Opportunity for advancement

Job summary

All Tune Cedar Rapids-5271 in Cedar Rapids, IA is seeking an experienced Automotive Center Service Writer who excels in customer service and sales. You’ll greet customers, assess service needs, present recommendations, and prepare estimates while coordinating with technicians to ensure timely, quality work.

Ideal candidates will have strong communication, organization, and multitasking abilities, plus experience with a shop’s POS system.

Qualifications

• High School Diploma or equivalent required.
• 2+ years of sales or customer service experience in an automotive repair or service environment preferred.
• Knowledge of fleet accounts and aftermarket warranty companies is a plus.
• Strong communication, organizational, and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Must be at least 18 years old with a valid IOWA driver's license and clean driving record.
• Team player with a positive attitude and a commitment to continuous learning and certification growth.

Responsibilities

• Greet customers professionally and assess service and repair needs
• Communicate clearly about maintenance recommendations and repair options
• Prepare accurate estimates, work orders, and invoices using the shop’s POS system
• Coordinate with technicians to ensure efficient workflow and quality control
• Maintain inventory control and order parts as needed
• Monitor profit margins and help achieve sales and productivity goals
• Conduct follow‑up calls to ensure customer satisfaction and build lasting relationships
• Generate new business by calling on local commercial accounts and fleet customers
• Maintain a clean, organized front office area
• Mentor less experienced team members and promote a collaborative team culture

Skills

Customer service

Sales skills

Communication skills

Team player

Organizational skills

Education

High School Diploma or equivalent

Tools

POS system

Job description

All Tune Cedar Rapids-5271 in Cedar Rapids, IA is seeking an experienced Automotive Center Service Writer who excels in customer service and sales. You’ll greet customers, assess service needs, present recommendations, and prepare estimates while coordinating with technicians to ensure timely, quality work.

Ideal candidates will have strong communication, organization, and multitasking abilities, plus experience with a shop’s POS system.