Service Manager: Lead & Grow a High-Volume Service Team

Dave Wright Auto Group; Hiawatha (IA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid Vacation

Health Insurance

Company 401K

Stipend program

Job summary

Dave Wright Auto Group is seeking a Service Manager to lead a high-volume service department at our Iowa dealership. The successful candidate will mentor service advisors, improve workflows, and ensure top-tier customer service while maintaining profitability and team morale.

The role requires a proven track record as a technician who can transition into leadership, with excellent communication, problem-solving skills, and a positive, proactive attitude.

Qualifications

• Experienced technician
• Strong understanding of technician dispatching and shop workflow
• Outgoing and approachable personality
• Excellent communication skills
• Comfortable training and leading a team
• Confident, strong problem solver
• Positive, upbeat energy
• Detail oriented and organized
• Team focused mindset
• Consistent and reliable
• Career minded
• Valid driver’s license

Responsibilities

• Follow our processes and hold the team accountable to them
• Effectively lead, coach, mentor, and manage service advisors to help them grow
• Provide ongoing training to service department personnel
• Evaluate performance, recognize accomplishments, and hold 1-on-1 meetings with team members
• Motivate and encourage service staff members to reach their full potential
• Maintain above average customer service scores for the department
• Assist guests in a professional and courteous manner
• Retain current service customers and encourage repeat business
• Manage technician dispatching and shop workflow
• Collaborate with other departments in the dealership to accomplish common goals
• Other duties as required

Skills

Leadership

Dispatching

Communication

Team leadership

Problem solving

Organization

Customer service

Reliability

Attention to detail

Job description

Dave Wright Auto Group is seeking a Service Manager to lead a high-volume service department at our Iowa dealership. The successful candidate will mentor service advisors, improve workflows, and ensure top-tier customer service while maintaining profitability and team morale.

The role requires a proven track record as a technician who can transition into leadership, with excellent communication, problem-solving skills, and a positive, proactive attitude.