Automotive Service Writer — Customer-Focused & Growth

All Tune Cedar Rapids-5271; Cedar Rapids (IA); On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

Paid time off

Health insurance

Competitive hourly wage

Paid seminars and training

Employee discounts on services

Job summary

A trusted automotive repair center in Cedar Rapids, IA is seeking an experienced Automotive Center Service Writer. The role involves greeting customers, assessing service needs, and coordinating service operations. With strong communication and organizational skills being essential, this position offers a supportive, team-oriented environment and growth opportunities. Competitive compensation and comprehensive training are provided. Ideal candidates have experience in customer service or sales within the automotive industry.

Qualifications

• 3+ years of sales or customer service experience in an automotive repair or service environment preferred.
• Knowledge of fleet accounts and aftermarket warranty companies is a plus.
• Section 609 Certification (EPA) preferred or willingness to obtain.

Responsibilities

• Greet customers professionally and assess service and repair needs.
• Prepare accurate estimates, work orders, and invoices using the shop’s POS system.
• Conduct follow-up calls to ensure customer satisfaction.

Skills

Customer service skills

Sales experience

Strong communication

Problem-solving

Organizational skills

Education

High School Diploma or equivalent

Job description

A trusted automotive repair center in Cedar Rapids, IA is seeking an experienced Automotive Center Service Writer. The role involves greeting customers, assessing service needs, and coordinating service operations. With strong communication and organizational skills being essential, this position offers a supportive, team-oriented environment and growth opportunities. Competitive compensation and comprehensive training are provided. Ideal candidates have experience in customer service or sales within the automotive industry.