Automotive Service Writer

Dave-Wright-Nissan-Subaru; Hiawatha (IA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health, dental, vision, and life ins.

401k profit sharing

Paid holidays

Job summary

Dave Wright Nissan Subaru in Iowa is seeking an Automotive Service Writer to act as the interface between customers and technicians, greeting customers, scheduling appointments, and handling all repair paperwork. You will keep customers informed about repair progress and explain services needed, while relaying information to technicians for completion of work.

The role requires dependable, customer-focused professionals.

Qualifications

• Dependable, reliable team member.
• Excellent listening and communication skills.
• Growth mindset with willingness to learn.
• Strong organizational abilities and attention to detail.
• Ability to meet and exceed performance goals.
• Comfortable using a tablet device for check-ins and paperwork.
• Valid driver's license.

Responsibilities

• Be the interface between the customer and the technician for vehicle repairs.
• Greet customers and schedule appointments.
• Complete all necessary paperwork related to automotive repairs.
• Keep the customer updated on the status of repairs and explain needed services.
• Relay all pertinent information to the technician for completion of work.
• Follow up with guests, management, and other departments to solve problems.

Skills

Dependable

Customer service

Growth mindset

Organizational skills

Communication skills

Problem solving

Performance goals

Tablet usage

Driver's license

Job description

2026 TIME DEALER OF THE YEAR AWARD WINNER!

VOTED 'BEST DEALERSHIP TO WORK FOR' 13 TIMES!

GROWING AT A RAPID RATE!
WE PROMOTE FROM WITHIN!

Dave Wright Nissan Subaru Core Values:

1. We Solve It
2. We Are All One Team
3. We Do What We Say
4. We Grow Or We Die
5. We Commit And Never Quit

Automotive Service Writer Responsibilities:

• Be the interface between the customer and the technician for vehicle repairs
• Greet customers
  
• Schedule appointments
• Complete all necessary paperwork in regards to automotive repairs
• Keep the customer updated on the status of repairs and explain any service needed on their vehicle
• Relay all pertinent information to the technician for completion of the work
• Follow up with guests, management, and other departments to solve problems

Automotive Service Writer Requirements:

• Dependable
• Passion to help people
• Growth minded
• Organizational skills
• Excellent listening and communication skills
• Dynamic problem-solving abilities
• Ability to meet and exceed performance goals
• Comfortable using a tablet device
• Valid driver's license

Automotive Service Writer Benefits:

• Excellent compensation structure
• Health, dental, vision, and life insurance
• Paid holidays, paid vacation, paid sick days
• 401k profit sharing

Additional Perks:

• Significant training program
• Company Christmas Party
• Company Golf Outing
• Celebrate 3 National Holidays per month
• Meaningful opportunity for community involvement