Automotive Service Writer & Advisor - Customer Care Leader

Kayser Ford Sauk City; Wisconsin; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Generous PTO

Paid Holidays

401k + Match

Opportunities for Advancement

Vehicle/service/parts discounts

Job summary

Kayser Ford Sauk City is seeking a Service Writer with automotive service advisor experience and a valid driver’s license to join our team in Wisconsin. You will meet with customers, determine needs, and oversee quality control while delivering exceptional service.

You will monitor vehicle progress, coordinate with technicians, promote retail promotions, and help maintain ethical standards and a professional image. The role offers opportunities for advancement and comprehensive health benefits.

Qualifications

• Valid driver’s license and clean driving record.
• Accredited training in service advisor skills, customer satisfaction, and quality control.
• Automotive service advisor experience.
• Ability to read, write and speak English fluently.
• Ability to concentrate and accomplish tasks despite interruptions.
• Multitasking skills.
• Proficient use of computers/business machines.

Responsibilities

• Meet with customers to determine repair and service needs.
• Increase customer satisfaction by building relationships.
• Maintain standards for ethics, professional image, orderliness, customer service, and community relations.
• Monitor progress of each vehicle and update customers frequently.
• Increase profitability by maximizing sales and promoting retail promotions.
• Oversee technicians, including time management, parts ordering, and job completion times.
• Oversee and participate in quality control.
• Assist in developing and documenting standard operating procedures.

Skills

Service advisor experience

Customer service

Multitasking

English fluency

Concentration

Computer skills

Education

Service advisor training

Quality control training

Customer satisfaction training

Job description

Kayser Ford Sauk City is seeking a Service Writer with automotive service advisor experience and a valid driver’s license to join our team in Wisconsin. You will meet with customers, determine needs, and oversee quality control while delivering exceptional service.

You will monitor vehicle progress, coordinate with technicians, promote retail promotions, and help maintain ethical standards and a professional image. The role offers opportunities for advancement and comprehensive health benefits.