Automotive Service Writer

Lithia Motors; Dallas (TX); Vor Ort; USD 42.000 - 70.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

401(k) Retirement Plan

Vehicle Purchase Discounts

Zusammenfassung

Dallas Honda is seeking a Service Advisor to join a growing, customer-focused team. You will initiate services, communicate with technicians, and build relationships with customers to deliver a great service experience.

Ideal candidates have 1+ year of Service Advisor experience and a basic mechanical understanding, with a valid driver's license and a teamwork mindset. We offer a comprehensive benefits package and career growth opportunities.

Qualifikationen

• 1+ year of Service Advisor experience.
• 1+ year automotive technician experience preferred.
• Strong customer service focus and teamwork.

Aufgaben

• Initiate automotive services by identifying performance issues and service needs.
• Serve as liaison between customer and technician to ensure understanding of needed services.
• Develop estimates by costing materials, supplies, and labor; calculate customer's payment.
• Prepare repair orders and enter RO into the service system.
• Communicate additional service needs and timelines to customers.
• Administer manufacturer warranty for qualifying repairs.
• Keep customers informed of service specials, completion times, and costs.

Kenntnisse

Service Advisor experience

Automotive technician experience

Customer service orientation

Valid driver's license

Ausbildung

High School diploma or equivalent

Jobbeschreibung

Dealership:L0349 John Eagle Honda of DallasDallas Honda | Service AdvisorJoin one of the largest Honda dealerships in Texas. Dallas Honda is growing, and we're looking for a customer-focused Service Advisor who thrives on building relationships, following proven processes, and delivering an exceptional service experience.Work alongside a tenured, high-performing team with opportunities for career growth and advancement. If you're passionate about helping people, staying organized, and creating lifelong customers, we'd love to meet you.Join a team where great customer service drives success.What You'll DoAs a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.Communicate additional repair and service needs to the customer based on vehicle inspection.Administer the manufacturer warranty for qualifying vehicle repairs.Keeping customer informed of service specials, completion times and service expenses.What You Bring1 or more years of previous Service Advisor experience1 or more years experience as an automotive technician a plus.A team player who is focused on providing exemplary customer service.1 year of mechanical understanding of an automobile.Acceptable driving record and a valid driver's license in your state of residenceTotal RewardsWe offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.About UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions