Automotive Service Advisor

Lithia & Driveway; Madison (WI); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Wilde East Towne Honda in Madison, part of Lithia & Driveway, is seeking an Automotive Service Advisor to greet customers, review service needs, and prepare accurate estimates. You will coordinate with technicians and communicate timelines, pricing, and repair status to customers.

This role requires open availability including evenings, weekends, and holidays. You will also process service payments and contribute to customer retention through clear follow-up and exceptional service

Qualifications

• 1+ years of customer service or automotive service experience.
• Experience using computers and entering information accurately.
• Basic math skills for estimates, service costs, and payment processing.
• Valid driver’s license and an acceptable driving record.
• High School diploma or equivalent.

Responsibilities

• Greet customers, answer service calls, and provide a professional customer experience.
• Review vehicle service needs, complete walk-arounds, and prepare accurate repair orders and estimates.
• Communicate recommended services, pricing, and repair timelines with customers.
• Coordinate with technicians throughout the repair process and keep customers updated on vehicle status.
• Process service payments and ensure completed vehicles are delivered.
• Support customer retention by addressing concerns and providing clear follow-up.

Skills

Customer service

Automotive service

Data entry / computer literacy

Math skills

Driver's license

Education

High School diploma or equivalent

Job description

Dealership:

L0556 Wilde East Towne Honda

Wilde East Towne Honda

Hiring: Automotive Service Advisor

• Pay: To Be Discussed during in-person interviews
• Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.
• Reports to: Service Advisor

Why Join Our Team?

Wilde East Towne Honda is a high-volume dealership serving the Madison area with a strong reputation for customer service and long-term relationships. As part of Lithia & Driveway, team members have access to the resources and career opportunities of one of the largest automotive retailers in North America.

• Established Honda dealership serving the Madison community
• Strong customer-focused reputation and repeat business
• Supportive, team-oriented dealership environment
• Opportunities for training, development, and career growth
• Backed by the resources and nationwide network of Lithia & Driveway

What You’ll Do

• Greet customers, answer service calls, and provide a professional customer experience.
• Review vehicle service needs, complete walk-arounds, and prepare accurate repair orders and estimates.
• Communicate recommended services, pricing, and repair timelines with customers.
• Coordinate with technicians throughout the repair process and keep customers updated on vehicle status.
• Process service payments and ensure completed vehicles are deliverered
• Support customer retention by addressing concerns and providing clear follow-up.

What You’ll Bring

• 1+ years of customer service, automotive service, or related experience.
• Experience using computers and entering customer or service information accurately.
• Basic math skills for estimates, service costs, and payment processing.
• Valid driver’s license and an acceptable driving record.

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We’ve built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.