Automotive Service Team Lead: Guest Experience & Growth

American Tire Depot; Clair (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Health Savings and Flexible Spending

Life and Disability Insurance

401(K) with company match

Flexible Paid Time Off

Paid Holidays

Employee Discounts

Training & ASE Certifications

Career Growth Opportunities

Job summary

Big Brand Tire & Service in California is seeking an automotive service management leader to guide daily operations, greet guests, build estimates, explain work clearly, and maintain a shop that is safe, clean, and efficient.

You will coach advisors and technicians, translate inspections into trusted recommendations, drive service sales (tires, brakes, maintenance), manage inventory and scheduling, and cover the deck when the Store Manager is out, including weekends.

Qualifications

• 1–3 years of experience in automotive service management or retail repair leadership.
• Strong background in service sales (tires, brakes, maintenance, or mechanical).
• Proven ability to lead a team in a high-volume, fast-paced environment.
• Excellent communication and problem-solving skills.
• Valid driver’s license and ability to lift 70 lbs.
• Self-starter with results-oriented mindset and growth focus.
• Open availability, including weekends.

Responsibilities

• Lead from the front: open/close, set the daily game plan, keep the shop safe, clean, and efficient
• Own the guest experience: greet, advise, build estimates, explain work clearly, close sales with confidence
• Be the bridge between techs and customers; translate inspections into trusted recommendations
• Develop the team: coach advisors and techs, reinforce processes, celebrate wins, address gaps
• Run the business: inventory & ordering, cash handling/POS, scheduling, KPI tracking, compliance (OSHA/EHS)
• Cover the deck when the Store Manager is out; model elite standards on every shift

Skills

Automotive service management

Team leadership

Customer service

Sales leadership

Communication

Job description

Big Brand Tire & Service in California is seeking an automotive service management leader to guide daily operations, greet guests, build estimates, explain work clearly, and maintain a shop that is safe, clean, and efficient.

You will coach advisors and technicians, translate inspections into trusted recommendations, drive service sales (tires, brakes, maintenance), manage inventory and scheduling, and cover the deck when the Store Manager is out, including weekends.