Automotive Service Team Lead

FullSpeed Automotive; Waukegan (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

FullSpeed Automotive is seeking an Assistant Manager to support the Store Manager in daily operation, leading a team across the service bay, front counter, and back office — a hands-on role driving fast, friendly, and high-quality automotive service while keeping a safe, clean store.

You will coach technicians and service advisors, manage scheduling, help with inventory, and push customer satisfaction to build repeat business.

Qualifications

• 1+ years of experience in a retail, automotive service, or customer-facing leadership role.
• Strong communication and interpersonal skills, with the ability to lead and motivate a team.
• Comfortable working in a fast-paced, hands-on environment that includes time in the service bay.
• Basic math and cash-handling skills; comfortable using POS and inventory systems.
• Valid driver's license with a clean driving record.
• Ability to stand for extended periods and lift up to 50 lbs as needed.
• Availability to work flexible hours, including weekends and some holidays.

Responsibilities

• Lead store operations in the absence of the Store Manager and supervise daily activities.
• Coach, train, and motivate technicians and service advisors to maintain high-quality service.
• Assist with scheduling to ensure proper coverage during peak hours.
• Onboard new team members on procedures, POS systems, and customer service standards.
• Maintain a positive, team-oriented environment reflecting brand values.
• Greet customers, explain services, and promote additional services per guidelines.
• Resolve customer concerns promptly and escalate when needed.
• Manage daily store operations including cash handling and POS transactions.
• Monitor inventory levels and assist with ordering as directed by the Store Manager.
• Ensure shop and customer areas are clean, organized, and compliant with safety policies.
• Track daily sales, productivity, and KPIs to stay focused on goals.
• Support safety protocols and address maintenance needs for equipment.

Skills

Retail leadership

Team supervision

Customer service

Communication

Scheduling & training

Cash handling

Inventory awareness

Safety compliance

Education

High school diploma or equivalent

Job description

FullSpeed Automotive is seeking an Assistant Manager to support the Store Manager in daily operation, leading a team across the service bay, front counter, and back office — a hands-on role driving fast, friendly, and high-quality automotive service while keeping a safe, clean store.

You will coach technicians and service advisors, manage scheduling, help with inventory, and push customer satisfaction to build repeat business.