Automotive Service Store Lead

FullSpeed Automotive; Madison Heights (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

FullSpeed Automotive is seeking an Assistant Manager to support the Store Manager in leading day-to-day operations across the service bay, front counter, and back office. This hands-on role is a key step toward store leadership, requiring a hands-on leader who can balance fast, friendly service with safety and quality standards.

You will coach technicians and service advisors, help with scheduling, onboarding, and daily store tasks, and foster a positive team environment that earns customer

Qualifications

• 1+ years of experience in a retail, automotive service, or customer‑facing leadership role.
• Strong communication and interpersonal skills, with the ability to lead and motivate a team.
• Comfortable working in a fast‑paced, hands‑on environment that includes time in the service bay.
• Basic math and cash‑handling skills; comfortable using point‑of‑sale and inventory systems.
• Valid driver's license with a clean driving record.
• Ability to stand for extended periods and lift up to 50 lbs as needed.
• Availability to work flexible hours, including weekends and some holidays.
• High school diploma or equivalent required.

Responsibilities

• Support the Store Manager in supervising daily operations and lead the location in the manager's absence.
• Coach, train, and motivate technicians and service advisors to deliver high‑quality service.
• Assist with scheduling team members to ensure proper coverage during peak hours.
• Help onboard and train new team members on procedures, POS systems, and customer service standards.
• Foster a positive, team‑oriented work environment reflecting the brand values.
• Greet customers, explain services, and promote additional services per guidelines.
• Maintain store and shop organization, monitor inventory, and ensure safety and cleanliness.
• Track daily sales, productivity, and KPIs to stay aligned with store goals.

Skills

Leadership

Communication

Retail experience

Customer service

Cash handling

POS systems

Scheduling

Valid driver's license

Education

High school diploma or equivalent

Tools

POS systems

Inventory software

Job description

FullSpeed Automotive is seeking an Assistant Manager to support the Store Manager in leading day-to-day operations across the service bay, front counter, and back office. This hands-on role is a key step toward store leadership, requiring a hands-on leader who can balance fast, friendly service with safety and quality standards.

You will coach technicians and service advisors, help with scheduling, onboarding, and daily store tasks, and foster a positive team environment that earns customer