Automotive Service Store Lead & Team Coach

FullSpeed Automotive; Rockford (IL); Presencial; USD 42.000 - 62.000; Jornada completa

Descripción de la vacante

FullSpeed Automotive is seeking an Assistant Manager to help lead day-to-day store operations. The role splits time between the service bay, front counter, and back office, driving fast, friendly, high-quality automotive service in a safe, organized location.

You will work closely with the Store Manager, coaching technicians and service advisors, scheduling coverage, and onboarding new staff to uphold brand standards and exceptional customer care.

Formación

• 1+ years of experience in a retail, automotive service, or customer-facing leadership role.
• Strong communication and interpersonal skills with the ability to lead and motivate a team.
• Comfortable working in a fast-paced, hands-on environment that includes time in the service bay.
• Basic math and cash-handling skills; comfortable using point-of-sale and inventory systems.
• Valid driver's license with a clean driving record.
• Ability to stand for extended periods and lift up to 50 lbs as needed.
• Availability to work flexible hours, including weekends and some holidays.
• High school diploma or equivalent required.

Responsabilidades

• Support the Store Manager in supervising daily operations, stepping in to lead the location in the manager's absence.
• Coach, train, and motivate technicians and service advisors to deliver consistent, high-quality service.
• Assist with scheduling team members to ensure proper coverage during peak hours and busy seasons.
• Help onboard and train new team members on service procedures, point-of-sale systems, and customer service standards.
• Foster a positive, team-oriented work environment that reflects FullSpeed Automotive's values.
• Greet customers, explain services, and ensure every visit reflects commitment to speed, quality, and trust.
• Recommend additional services based on manufacturer guidelines and vehicle needs.
• Resolve customer concerns or complaints promptly and professionally, escalating to the Store Manager when needed.
• Support efforts to build repeat business through excellent service and genuine customer care.
• Assist in managing daily store operations, including opening/closing procedures, cash handling, and POS transactions.
• Help monitor and maintain inventory levels for parts, fluids, and supplies.
• Ensure the shop and customer areas are clean, organized, and presentable.
• Support compliance with safety protocols, environmental regulations, and company policies.
• Assist with tracking daily sales, productivity, and key performance metrics.

Conocimientos

Strong communication

Team leadership

Customer service

Retail experience

Cash handling

Flexible hours

Educación

High school diploma or equivalent

ASE certification (preferred)

Descripción del empleo

FullSpeed Automotive is seeking an Assistant Manager to help lead day-to-day store operations. The role splits time between the service bay, front counter, and back office, driving fast, friendly, high-quality automotive service in a safe, organized location.

You will work closely with the Store Manager, coaching technicians and service advisors, scheduling coverage, and onboarding new staff to uphold brand standards and exceptional customer care.