Automotive Service Scheduling Specialist

Hendrickauto; Cary (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free Health Insurance for Employee

Vacation and Holidays after 90 days

Paid Holidays

Paid Sick Time

401k match

Advancement opportunities

No nights and Sundays off

Sundays closed

Job summary

Hendrick Buick GMC Cadillac (Cary) is seeking an Appointment Coordinator to manage service appointments, answer customer inquiries, and coordinate communication via email and Teams. The role emphasizes accurate data entry, adherence to scripts, and proactive outreach to current customers for incentives.

It offers a strong benefits package and a stable daytime schedule in Cary, NC. The ideal candidate has prior call center or customer service experience, with basic computer and typing skills, and

Qualifications

• Experience in customer service or call center is helpful.
• Strong communication and interpersonal skills are essential.
• Basic computer skills and typing ability required.

Responsibilities

• Answer inbound service calls and schedule service appointments.
• Post scheduled appointments in tracking software.
• Maintain and update customer information in the database.
• Contact customers to schedule appointments and inform them of incentives.
• Ensure CSI meets company standards and keep a clean work area.

Skills

Customer service

Communication skills

Typing

Education

GED

High School Diploma

Tools

Tracking software

Timekeeping system

Job description

Hendrick Buick GMC Cadillac (Cary) is seeking an Appointment Coordinator to manage service appointments, answer customer inquiries, and coordinate communication via email and Teams. The role emphasizes accurate data entry, adherence to scripts, and proactive outreach to current customers for incentives.

It offers a strong benefits package and a stable daytime schedule in Cary, NC. The ideal candidate has prior call center or customer service experience, with basic computer and typing skills, and