Automotive Service Scheduler — Front Desk & Appointments

US Lawns; Town of Florida (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(K) + Employer contribution

Bonus Opportunity

Health Insurance

Holidays

Life Insurance

Sick Days

Vacation

Job summary

Jarrett Ford is seeking a service scheduler to be the first point of contact for customers calling the service department. You will greet visitors, answer phones professionally, and help schedule and manage the day’s appointment roster for multiple shops.

You will work with service advisors and the mobile coordinator to maximize appointment fill and service efficiency, requiring basic knowledge of vehicle makes and models to route work accurately.

Qualifications

• Answer phones in a professional manner.
• Greet customers in the service department.
• Schedule and manage daily appointment rosters.
• Coordinate with service advisors and mobile coordinator.
• Basic understanding of vehicle makes and models.

Responsibilities

• Answer phones and greet customers.
• Schedule and fill the daily appointment schedule.
• Call a list of customers to fill the roster.
• Collaborate with advisors and mobile coordinator.
• Direct work to the correct shop based on vehicle knowledge.

Skills

Customer service

Scheduling

Phone etiquette

Team coordination

Vehicle knowledge

Job description

Jarrett Ford is seeking a service scheduler to be the first point of contact for customers calling the service department. You will greet visitors, answer phones professionally, and help schedule and manage the day’s appointment roster for multiple shops.

You will work with service advisors and the mobile coordinator to maximize appointment fill and service efficiency, requiring basic knowledge of vehicle makes and models to route work accurately.