Automotive Service Scheduler - Customer Experience Pro

Sam Galloway Ford Inc; Fort Myers (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Employee discounts

Vision insurance

Job summary

Sam Galloway Ford-Lincoln in Fort Myers, FL is seeking an Automotive Service Appointment Coordinator to schedule and manage service appointments and ensure a smooth, customer‑centered experience.

The role requires excellent communication, organization, and a friendly demeanor. You will contact customers about recalls and status, perform administrative duties, and work a varied Monday–Saturday schedule from 7am–6pm.

Qualifications

• Must have excellent customer service orientation.
• Strong written and verbal communication skills required.
• Must be organized, detail oriented, and able to multitask.

Responsibilities

• Schedule and manage service appointments for customers at the dealership.
• Contact customers regarding recalls, vehicle status, and service satisfaction; perform various administrative duties.
• Varied schedule Monday–Saturday from 7am–6pm (no Sundays).

Skills

Customer service

Communication skills

Organizational skills

Team player

Flexible schedule

Tools

Reynolds & Reynolds

My Karma

Job description

Sam Galloway Ford-Lincoln in Fort Myers, FL is seeking an Automotive Service Appointment Coordinator to schedule and manage service appointments and ensure a smooth, customer‑centered experience.

The role requires excellent communication, organization, and a friendly demeanor. You will contact customers about recalls and status, perform administrative duties, and work a varied Monday–Saturday schedule from 7am–6pm.