Automotive Service Scheduler & Customer Advocate

Ciocca Automotive Careers; Flemington (NJ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Employee discounts

Paid Holidays & PTO

Insurance package

Job summary

Ciocca Automotive is seeking an Appointment Coordinator to join our service team in Flemington, New Jersey. If you enjoy a positive, customer-focused environment and want an exciting new career, this is your chance to grow with a large, multi-brand dealer group.

The role focuses on handling inbound service calls, scheduling, checking vehicle history, and advising customers on recommended services. We value teamwork, reliability, and a friendly, professional approach.

Qualifications

• Experience in customer service is welcome but not required.
• Strong communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Friendly, punctual and professional demeanor.

Responsibilities

• Manage inbound service appointment calls and schedule appointments.
• Make outbound appointment calls using a dealer-provided prospecting list.
• Check vehicle service history and look for open recalls.
• Advise customers on recommended services and establish rapport.

Skills

Customer service

Communication

Team player

Rapport building

Job description

Ciocca Automotive is seeking an Appointment Coordinator to join our service team in Flemington, New Jersey. If you enjoy a positive, customer-focused environment and want an exciting new career, this is your chance to grow with a large, multi-brand dealer group.

The role focuses on handling inbound service calls, scheduling, checking vehicle history, and advising customers on recommended services. We value teamwork, reliability, and a friendly, professional approach.