Automotive Appointment Coordinator

Ciocca Automotive Careers; Flemington (NJ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Employee discounts

Paid Holidays & PTO

Insurance package

Job summary

Ciocca Automotive is seeking an Appointment Coordinator to join our service team in Flemington, New Jersey. If you enjoy a positive, customer-focused environment and want an exciting new career, this is your chance to grow with a large, multi-brand dealer group.

The role focuses on handling inbound service calls, scheduling, checking vehicle history, and advising customers on recommended services. We value teamwork, reliability, and a friendly, professional approach.

Qualifications

• Experience in customer service is welcome but not required.
• Strong communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Friendly, punctual and professional demeanor.

Responsibilities

• Manage inbound service appointment calls and schedule appointments.
• Make outbound appointment calls using a dealer-provided prospecting list.
• Check vehicle service history and look for open recalls.
• Advise customers on recommended services and establish rapport.

Skills

Customer service

Communication

Team player

Rapport building

Job description

Description

***WORK FOR THE LARGEST PRIVATELY HELD AUTOMOTIVE DEALER GROUP IN THE TRI-STATE AREA!***

Ciocca Automotive is seeking an Appointment Coordinator to join our service team. If you desire to work in a positive, encouraging environment and start an exciting new career, now is your chance!

Why choose Ciocca Automotive?

• Proven career path, promotional opportunities
• 53 dealerships, 25 brands and 13 collision centers throughout PA/NJ (& growing!)
• A values-driven culture built on integrity, professionalism, excellence, and teamwork
• Employee discounts: purchases, repair, service
• 401(k) Retirement Plan (with employer match)
• Employee Referral Bonus Program
• Paid Holidays & Paid Time Off
• Insurance package: including medical, dental, prescription and vision

Responsibilities include but are not limited to:

• Manage inbound service appointment phone calls
• Make outbound appointment calls with dealer provided prospecting list
• Check vehicle service history and look for open recalls
• Advise customers of recommended services
• Establish relationships with customers

  Qualifications include but are not limited to:

  • Previous experience in a customer service-related fields welcomed, but not required
  • An excellent teammate with a collaborative attitude and eagerness to improve
  • Listen carefully to customer needs and concerns
  • Ability to build rapport with clients
  • Extraverted and friendly attitude
  • Prompt and courteous demeanor

  With 53 dealerships and growing, there are many opportunities for advancement.

  We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.