Service Appointment Coordinator - Growth, Bonuses, 401(k)

Pritz Auto Body, Inc.; Allentown (Lehigh County); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

401(k) Retirement Plan

Paid holidays & PTO

Employee discounts

Job summary

Ciocca Automotive is seeking a Service Appointment Coordinator to join our busy Service BDC team. You will manage inbound and outbound calls, schedule appointments and review vehicle history to ensure timely maintenance.

This role emphasizes clear communication, a positive attitude, and a team-driven environment. We offer growth opportunities, a supportive culture, and a comprehensive benefits package.

Qualifications

• Confident phone presence with strong verbal and written communication.
• Basic computer and typing skills; CRM experience is a plus.
• Ability to stay organized, multitask and follow processes.
• Adaptable, positive, coachable attitude and team player.
• Experience in customer service, call centers, retail or automotive industry.

Responsibilities

• Handle inbound and outbound customer communication regarding service appointments
• Schedule and coordinate customer service appointments efficiently
• Review vehicle history, open recalls, and manufacturer-recommended maintenance
• Educate customers on recommended services and available maintenance options
• Build strong customer relationships through professional and friendly communication
• Maintain strong communication with dealership staff to help ensure a smooth and positive customer experience

Skills

Phone communication

CRM experience

Organization

Multitasking

Team player

Customer service experience

Job description

Ciocca Automotive is seeking a Service Appointment Coordinator to join our busy Service BDC team. You will manage inbound and outbound calls, schedule appointments and review vehicle history to ensure timely maintenance.

This role emphasizes clear communication, a positive attitude, and a team-driven environment. We offer growth opportunities, a supportive culture, and a comprehensive benefits package.