Automotive Service Scheduler & BDC Coordinator

Burns Honda; Evesham Township (NJ); On-site; USD 22,041 - 30,307; Full time

Job summary

Burns Honda in New Jersey is seeking an entry-level Automotive Service Department Appointment Coordinator to join our Customer Service BDC team. The role emphasizes handling heavy inbound and outbound calls, scheduling service appointments, and delivering a positive, service-focused customer experience.

Hours are full-time, with coverage from 7:00am to 7:00pm, Monday through Saturday, including weekends. Candidates should have a high school diploma and possess strong communication and data-entry

Qualifications

• High School diploma or equivalent required.
• Telemarketing/phone handling experience preferred in automotive or related fields.
• Strong verbal, written, and interpersonal communication skills.

Responsibilities

• Answer incoming calls and schedule service appointments.
• Make outbound calls and follow up on inquiries.
• Log customer comments and schedule confirmations.
• Respond to website requests and reschedule no-shows.
• Assist with other duties as assigned.

Skills

Phone skills

Customer service

Communication

Multitasking

Education

High School Diploma

Tools

MS Word

Data entry

Job description

Burns Honda in New Jersey is seeking an entry-level Automotive Service Department Appointment Coordinator to join our Customer Service BDC team. The role emphasizes handling heavy inbound and outbound calls, scheduling service appointments, and delivering a positive, service-focused customer experience.

Hours are full-time, with coverage from 7:00am to 7:00pm, Monday through Saturday, including weekends. Candidates should have a high school diploma and possess strong communication and data-entry