Automotive Service Department Appointment Coordinator

Burns Honda; Evesham Township (NJ); On-site; USD 22,041 - 30,307; Full time

Job summary

Burns Honda in New Jersey is seeking an entry-level Automotive Service Department Appointment Coordinator to join our Customer Service BDC team. The role emphasizes handling heavy inbound and outbound calls, scheduling service appointments, and delivering a positive, service-focused customer experience.

Hours are full-time, with coverage from 7:00am to 7:00pm, Monday through Saturday, including weekends. Candidates should have a high school diploma and possess strong communication and data-entry

Qualifications

• High School diploma or equivalent required.
• Telemarketing/phone handling experience preferred in automotive or related fields.
• Strong verbal, written, and interpersonal communication skills.

Responsibilities

• Answer incoming calls and schedule service appointments.
• Make outbound calls and follow up on inquiries.
• Log customer comments and schedule confirmations.
• Respond to website requests and reschedule no-shows.
• Assist with other duties as assigned.

Skills

Phone skills

Customer service

Communication

Multitasking

Education

High School Diploma

Tools

MS Word

Data entry

Job description

Entry Level Automotive Service Department Appointment Coordinator Position Opening at Burns Honda!

Automotive Customer Service BDC Consultant

If you believe Customer Service is a true craft -- one built on charisma, communication and thorough product knowledge (we'll happily teach you everything you need to know) -- we want to talk to you!

The Customer Service BDC Consultant utilizes their selling ability, computer skills, courteous phone manner and positive attitude to help schedule customers into our service department.

Required Duties Include

handling Heavy Inbound and Outbound Calls, with follow-up calls and with a commitment to increase customer service satisfaction with each and every customer.

ESSENTIAL DUTIES:

• Answer all incoming phone calls according to script and schedule a service appointment.
• Making outbound calls
• Log all Customer comments.
• Contact Customers using scripts to schedule appointments for Service.
• Confirm scheduled appointments.
• Reschedule no-show Customer appointments.
• Respond to Customer website requests.
• Assist with other duties, as assigned.

THIS A FULL TIME POSITION!

Hours of operation range from 7:00am through 7:00pm, Mondays through Saturdays. Must be able to work until 7pm and weekends

QUALIFICATIONS:

• High School Diploma or equivalent.
• Previous experience with phones or Telemarketing experience in the following fields: automotive, business development, customer service, highly preferable.
• Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client/customer.
• First-class verbal, written and communication skills including the ability to initiate dialogue with BDC Manager and communicate effectively and efficiently.
• Organized, multi-tasked, self-motivated with the ability to work effectively as part of a team or on individually-assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required.
• Preferable knowledge of working Microsoft Word, computer literate/knowledge, data entry skills.

WHAT WE OFFER:

• Ongoing company-wide training
• Strong company reputation
• Growth opportunities
• Professional, enthusiastic & supportive working environment

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

Benefits include:

Employer-sponsored medical, dental, and vision insurance; a 401(k) retirement plan with employer match; vacation and sick leave in accordance with company policy and applicable New Jersey law; and access to an Employee Assistance Program (EAP) offering mental health and personal support resources. Eligibility for certain benefits may be subject to time-in-service or other criteria. Additional compensation may include bonuses or incentives, depending on role and eligibility.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug free workplace.

We Would Really Like To Hear From You!