Automotive Service Department Appointment Coordinator

Burns Honda; Marlton (NJ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Ongoing training

Growth opportunities

Competitive compensation

Supportive environment

Job summary

Burns Honda in Marlton, NJ is seeking an Entry Level Automotive Service Department Appointment Coordinator. This role focuses on delivering exceptional customer service to schedule service appointments and log customer communications.

The position requires professional phone manners, basic computer skills, and a willingness to learn automotive service processes. Full-time hours include weekdays and weekends with training provided.

Qualifications

• High School Diploma or equivalent.
• Previous experience with phones or Telemarketing in automotive, business development or customer service is highly preferable.
• Demonstrate a professional, enthusiastic, and friendly attitude at first contact with customers.
• Excellent verbal and written communication skills and the ability to initiate dialogue with the BDC Manager.

Responsibilities

• Answer all incoming phone calls per script and schedule service appointments.
• Make outbound calls to schedule and confirm appointments.
• Log all customer comments and follow-ups.
• Contact customers using scripts to schedule service appointments.
• Confirm and reschedule appointments as needed.
• Respond to customer website requests and handle other duties as assigned.

Skills

Customer service

Phone skills

Telemarketing

Data entry

Communication

Education

High School Diploma or equivalent

Tools

Microsoft Word

Job description

Entry Level Automotive Service Department Appointment Coordinator Position Opening at Burns Honda!

Automotive Customer Service BDC Consultant

If you believe Customer Service is a true craft -- one built on charisma, communication and thorough product knowledge (we'll happily teach you everything you need to know) -- we want to talk to you!

The Customer Service BDC Consultant utilizes their selling ability, computer skills, courteous phone manner and positive attitude to help schedule customers into our service department.

Required Duties Include

Handling Heavy Inbound and Outbound Calls, with follow-up calls and with a commitment to increase customer service satisfaction with each and every customer.

Essential Duties

• Answer all incoming phone calls according to script and schedule a service appointment.
• Making outbound calls
• Log all Customer comments.
• Contact Customers using scripts to schedule appointments for Service.
• Confirm scheduled appointments.
• Reschedule no-show Customer appointments.
• Respond to Customer website requests.
• Assist with other duties, as assigned.

THIS A FULL TIME POSITION!

Hours of operation range from 7:00am through 7:00pm, Mondays through Saturdays. Must be able to work until 7pm and weekends

Qualifications

• High School Diploma or equivalent.
• Previous experience with phones or Telemarketing experience in the following fields: automotive, business development, customer service, highly preferable.
• Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client/customer.
• First-class verbal, written and communication skills including the ability to initiate dialogue with BDC Manager and communicate effectively and efficiently.
• Organized, multi-tasked, self-motivated with the ability to work effectively as part of a team or on individually-assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required.
• Preferable knowledge of working Microsoft Word, computer literate/knowledge, data entry skills.

What We Offer

• Ongoing company-wide training
• Strong company reputation
• Growth opportunities
• Professional, enthusiastic & supportive working environment

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

Benefits include

Employer-sponsored medical, dental, and vision insurance; a 401(k) retirement plan with employer match; vacation and sick leave in accordance with company policy and applicable New Jersey law; and access to an Employee Assistance Program (EAP) offering mental health and personal support resources. Eligibility for certain benefits may be subject to time-in-service or other criteria. Additional compensation may include bonuses or incentives, depending on role and eligibility.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug free workplace.