Automotive Service Scheduler

Serra Ford Rochester Hills; Rochester Hills (MI); Sur place; USD 18 000 - 30 000; Plein temps

Avantages offerts par ce poste

Medical and Dental Plans

401K Plan

Paid time off and vacation

Opportunities for growth

Paid Training

Employee vehicle purchase plans

Long-term job security

Health and wellness programs

Discounts on products and services

Enjoyable work environment

Résumé du poste

Serra Rochester Hills is seeking a Service Appointment Coordinator to join our Service team and handle scheduling for customers’ vehicle needs. Prior experience as Scheduling Assistant, Appointment Setter, or Call Center Agent is a strong fit.

The role offers growth opportunities within a dealership environment, with competitive hourly pay and benefits. A positive, team-oriented attitude is essential to thrive in this role.

Qualifications

• 1 year customer service or appointment setting experience preferred.
• Strong verbal and written communication skills.
• Clean driving record and valid driver's license.

Responsabilités

• Coordinate service appointments for guests to meet vehicle needs.
• Effectively communicate with customers, answer questions, and provide guidance.
• Respond promptly to inquiries via phone, texts, online scheduling, and live chat.

Connaissances

Customer service

Appointment setting

Verbal communication

Written communication

Gmail

Excel

Word

Outils

Gmail

Excel

Word

Description du poste

Serra Rochester Hills is seeking a Service Appointment Coordinator to join our Service team and handle scheduling for customers’ vehicle needs. Prior experience as Scheduling Assistant, Appointment Setter, or Call Center Agent is a strong fit.

The role offers growth opportunities within a dealership environment, with competitive hourly pay and benefits. A positive, team-oriented attitude is essential to thrive in this role.