Service Appointment Coordinator | Growth & Paid Training

Serra Buick Gmc Rochester Hills; Rochester Hills (MI); Hybrid; USD 18,000 - 30,000; Full time

Benefits offered by this job

Medical & Dental

401K

PTO

Career growth

Paid Training

Vehicle purchase plan

Job security

Wellness programs

Discounts

Positive environment

Job summary

Serra Rochester Hills is seeking a Service Appointment Coordinator to join our Service team. This full-time role schedules service appointments, answers inquiries, and guides customers on maintenance needs.

You’ll liaise via phone, text, online scheduling and live chat, with opportunities for growth and paid training. Requirements include at least 1 year in customer service or appointment setting, strong communication, reliable work habits, and proficient computer skills (Gmail, Excel, Word).

Qualifications

• 1 year customer service or appointment setting experience preferred.
• Positive attitude and team player mindset.
• Proficient in computer skills, with experience in Gmail, Excel, and Word.
• Strong background in customer service.
• Excellent verbal and written communication skills.
• Clean driving record and valid driver's license.

Responsibilities

• Coordinate service appointments for our guests to meet their vehicle needs.
• Effectively communicate with customers, answer questions, and provide appropriate guidance.
• Respond promptly to customer inquiries via phone calls, texts, online scheduling, and live chat.
• Offer advice on maintenance recommendations.
• Confirm scheduled and missed appointments.

Skills

Customer service

Appointment scheduling

Verbal communication

Written communication

Punctual

Tools

Gmail

Excel

Word

Job description

Serra Rochester Hills is seeking a Service Appointment Coordinator to join our Service team. This full-time role schedules service appointments, answers inquiries, and guides customers on maintenance needs.

You’ll liaise via phone, text, online scheduling and live chat, with opportunities for growth and paid training. Requirements include at least 1 year in customer service or appointment setting, strong communication, reliable work habits, and proficient computer skills (Gmail, Excel, Word).