Service Appointment Specialist – Growth & Great Benefits

Serra Automotive, Inc.; Rochester Hills (MI); Ibrido; USD 28.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical & Dental

401K

Paid time off

Growth opportunities

Paid Training

Vehicle purchase plan

Job security

Wellness programs

Employee discounts

Descrizione del lavoro

Serra Rochester Hills is seeking a Service Appointment Coordinator to join our dynamic Service team. You will schedule service appointments, communicate with customers, and guide them on maintenance needs in a dealership setting.

We offer a full-time schedule: Monday–Friday 9am–6pm, with two to three Saturdays per month 8am–1pm; Saturdays worked may qualify for a half-day Friday. Benefits include health plans, 401K, PTO, and training opportunities.

Competenze

• 1 year customer service or appointment setting experience preferred.
• Proficient in computer skills with Gmail, Excel, and Word.
• Positive attitude and team player mindset.
• Clean driving record and valid driver's license.

Mansioni

• Coordinate service appointments for our guests to meet their vehicle needs.
• Communicate with customers and provide guidance.
• Respond promptly to inquiries via phone, text, online scheduling, and live chat.
• Offer maintenance recommendations.
• Confirm scheduled and missed appointments.

Conoscenze

Customer service

Appointment scheduling

Communication

Team player

Punctual

Strumenti

Gmail

Excel

Word

Descrizione del lavoro

Serra Rochester Hills is seeking a Service Appointment Coordinator to join our dynamic Service team. You will schedule service appointments, communicate with customers, and guide them on maintenance needs in a dealership setting.

We offer a full-time schedule: Monday–Friday 9am–6pm, with two to three Saturdays per month 8am–1pm; Saturdays worked may qualify for a half-day Friday. Benefits include health plans, 401K, PTO, and training opportunities.