Automotive Service & Parts Advisor

Pep Boys Inc; Daphne, Northern (AL, KY); Hybrid; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

PTO and holidays

DailyPay on-demand pay

Job summary

Pep Boys Inc. in Daphne, Alabama is seeking a motivated Service Desk Associate to greet customers, explain automotive services, upsell parts and repairs, and build trust from first contact to checkout.

You will manage work orders, process transactions, schedule appointments, and support the sales floor and service desk while upholding safety, policy compliance, and high customer satisfaction. This role requires attention to detail, basic math skills, and the ability to work collaboratively with

Qualifications

• Customer-focused with the ability to engage customers.
• Experience in a retail/service environment is preferred.
• Strong communication and problem-solving skills.
• Basic math for processing transactions and discounts.
• Ability to operate a cash register and POS system.

Responsibilities

• Greet customers and respond to inquiries in person and by phone.
• Schedule appointments, explain processes, and upsell parts and service.
• Maintain organization of service and sales areas; process transactions.
• Follow policies for cash, credit, and returns; handle customer issues.
• Perform express automotive services and inspections per SOP.
• Adhere to safety procedures and participate in opening/closing duties as needed.

Skills

Customer service

Sales experience

Valid driver's license

Mathematics basics

Education

High school diploma or equivalent

Job description

Pep Boys Inc. in Daphne, Alabama is seeking a motivated Service Desk Associate to greet customers, explain automotive services, upsell parts and repairs, and build trust from first contact to checkout.

You will manage work orders, process transactions, schedule appointments, and support the sales floor and service desk while upholding safety, policy compliance, and high customer satisfaction. This role requires attention to detail, basic math skills, and the ability to work collaboratively with