Automotive Service Manager: Lead Tech & Customer Experience

Delaware Tire Centers - Salisbury; Newark (DE); On-site; USD 70,000 - 90,000; Full time

Job summary

Delaware Tire Centers in Newark, DE is seeking a Service Manager to lead the service department, report to the Store Manager, and oversee training, workloads, and scheduling. The role also supports our sales and store management staff and assists with vehicle diagnosing, services and repairs.

The ideal candidate has automotive service experience, a valid driver's license, and a strong customer-focused mindset.

Qualifications

• Valid Driver's License with a clean record.
• Automotive service experience.
• Customer-focused approach.
• Self-motivation, ability to work well with others.
• Strong communication skills; able to explain recommended services to customers and coordinate with technicians.

Responsibilities

• Advising current and potential customers about their service needs.
• Answering phones.
• Providing superior and prompt customer service.
• Preparing necessary sales and service documentation.
• Helping technicians with diagnosis of vehicles.

Skills

Automotive service experience

Strong communication skills

Self-motivation

Teamwork

Customer-focused

Job description

Delaware Tire Centers in Newark, DE is seeking a Service Manager to lead the service department, report to the Store Manager, and oversee training, workloads, and scheduling. The role also supports our sales and store management staff and assists with vehicle diagnosing, services and repairs.

The ideal candidate has automotive service experience, a valid driver's license, and a strong customer-focused mindset.