Automotive Service Manager — Lead & Inspire Techs

Delaware Tire Centers; Newark (DE); On-site; USD 55,000 - 70,000; Full time

Job summary

Delaware Tire Centers is seeking a Service Manager for our Newark, Delaware location. The role reports to the Store Manager and oversees training, management, workload and schedules for the service department.

This position also supports sales and store management as needed and assists in vehicle diagnosing, services and repairs. We value customer service and are seeking a candidate dedicated to providing an excellent experience and superior satisfaction.

Qualifications

• Valid driver’s license with a clean record.
• Automotive service experience is required.
• Customer-focused and service-driven.
• Self-motivated and able to work with others.
• Strong communication to explain services to customers and coordinate with technicians.

Responsibilities

• Advise customers on service needs and recommendations.
• Answer incoming calls and manage inquiries.
• Provide superior and prompt customer service.
• Prepare sales and service documentation.
• Assist technicians with vehicle diagnosis and service coordination.

Skills

Driver's license

Automotive service experience

Customer focus

Communication skills

Self-motivation

Tools

Basic computer knowledge

Job description

Delaware Tire Centers is seeking a Service Manager for our Newark, Delaware location. The role reports to the Store Manager and oversees training, management, workload and schedules for the service department.

This position also supports sales and store management as needed and assists in vehicle diagnosing, services and repairs. We value customer service and are seeking a candidate dedicated to providing an excellent experience and superior satisfaction.