Automotive Service Manager

Delaware Tire; Newark (DE); On-site; USD 60,000 - 90,000; Full time

Job summary

Delaware Tire Centers in Newark is seeking a Service Manager to lead the service department, train staff, and coordinate workload and schedules. The role supports sales and store management, and participates in vehicle diagnosing, servicing and repairs.

Ideal candidates will have automotive service experience, a valid driver's license, strong communication skills, and a customer-focused mindset. ASE certification is a plus and collaboration with technicians is essential.

Qualifications

• Valid driverA0s license with a clean record.
• Automotive service experience.
• ASE Certification is a plus.
• Strong communication, customer-focused and team-oriented.

Responsibilities

• Advise customers about service needs.
• Answer phones.
• Provide superior and prompt customer service.
• Prepare sales and service documentation.
• Assist technicians with vehicle diagnosis.

Skills

Communication

Customer service

Interpersonal skills

Teamwork

Motivation

Education

ASE Certification

Job description

Delaware Tire Centers is seeking a Service Manager for our Newark, Delaware location. This position will report directly to the Store Manager and is responsible for the training, management, workload & schedules of our service department. This position also supports our sales and store management staff as applicable and when necessary. The Service Manager will also assist in vehicle diagnosing, services and repairs.

Delaware Tire prides itself on customer service is looking for someone who is dedicated to providing our customers with an excellent experience and superior customer satisfaction.

Requirements include:

• Valid D/L with a clean record
• Automotive Service Experience
• Staying Customer‑Focused
• Self motivation, ability to work well with others
• Strong Communication skills--the ability to explain recommended services to customers and verifying the best procedures with the technicians

Job Responsibilities

• Advising current and potential customers about their service needs
• Answering phones
• Providing superior and prompt customer service
• Preparing necessary sales and service documentation
• Helping technicians with diagnosis of vehicles

Job Qualifications

• Strong, interpersonal, communication and phone skills
• Basic computer knowledge and experience
• Prior tire and auto technician experience
• ASE Certification is a plus