Automotive Service Manager

Delaware Tire Centers; Newark (DE); On-site; USD 55,000 - 70,000; Full time

Job summary

Delaware Tire Centers is seeking a Service Manager for our Newark, Delaware location. The role reports to the Store Manager and oversees training, management, workload and schedules for the service department.

This position also supports sales and store management as needed and assists in vehicle diagnosing, services and repairs. We value customer service and are seeking a candidate dedicated to providing an excellent experience and superior satisfaction.

Qualifications

• Valid driver’s license with a clean record.
• Automotive service experience is required.
• Customer-focused and service-driven.
• Self-motivated and able to work with others.
• Strong communication to explain services to customers and coordinate with technicians.

Responsibilities

• Advise customers on service needs and recommendations.
• Answer incoming calls and manage inquiries.
• Provide superior and prompt customer service.
• Prepare sales and service documentation.
• Assist technicians with vehicle diagnosis and service coordination.

Skills

Driver's license

Automotive service experience

Customer focus

Communication skills

Self-motivation

Tools

Basic computer knowledge

Job description

Delaware Tire Centers is seeking a Service Manager for our Newark, Delaware location. This position will report directly to the Store Manager and is responsible for the training, management, workload & schedules of our service department. This position also supports our sales and store management staff as applicable and when necessary. The Service Manager will also assist in vehicle diagnosing, services and repairs.

Delaware Tire prides itself on customer service is looking for someone who is dedicated to providing our customers with an excellent experience and superior customer satisfaction.

Requirements include:

• Valid D/L with a clean record
• Automotive Service Experience
• Staying Customer‑Focused
• Self motivation, ability to work well with others
• Strong Communication skills--the ability to explain recommended services to customers and verifying the best procedures with the technicians

Job Responsibilities

• Advising current and potential customers about their service needs
• Answering phones
• Providing superior and prompt customer service
• Preparing necessary sales and service documentation
• Helping technicians with diagnosis of vehicles

Job Qualifications

• Strong, interpersonal, communication and phone skills
• Basic computer knowledge and experience
• Prior tire and auto technician experience
• ASE Certification is a plus