Automotive Service Manager

Delaware Tire Centers - Salisbury; Newark (DE); On-site; USD 70,000 - 90,000; Full time

Job summary

Delaware Tire Centers in Newark, DE is seeking a Service Manager to lead the service department, report to the Store Manager, and oversee training, workloads, and scheduling. The role also supports our sales and store management staff and assists with vehicle diagnosing, services and repairs.

The ideal candidate has automotive service experience, a valid driver's license, and a strong customer-focused mindset.

Qualifications

• Valid Driver's License with a clean record.
• Automotive service experience.
• Customer-focused approach.
• Self-motivation, ability to work well with others.
• Strong communication skills; able to explain recommended services to customers and coordinate with technicians.

Responsibilities

• Advising current and potential customers about their service needs.
• Answering phones.
• Providing superior and prompt customer service.
• Preparing necessary sales and service documentation.
• Helping technicians with diagnosis of vehicles.

Skills

Automotive service experience

Strong communication skills

Self-motivation

Teamwork

Customer-focused

Job description

Delaware Tire Centers is seeking a Service Manager for our Newark, Delaware location. This position will report directly to the Store Manager and is responsible for the training, management, workload & schedules of our service department. This position also supports our sales and store management staff as applicable and when necessary. The Service Manager will also assist in vehicle diagnosing, services and repairs.

Delaware Tire prides itself on customer service is looking for someone who is dedicated to providing our customers with an excellent experience and superior customer satisfaction.

Requirements include:

• Valid D/L with a clean record
• Automotive Service Experience
• Staying Customer‑Focused
• Self motivation, ability to work well with others
• Strong Communication skills--the ability to explain recommended services to customers and verifying the best procedures with the technicians

Job Responsibilities

• Advising current and potential customers about their service needs
• Answering phones
• Providing superior and prompt customer service
• Preparing necessary sales and service documentation
• Helping technicians with diagnosis of vehicles

Job Qualifications

• Strong, interpersonal, communication and phone skills
• Basic computer knowledge and experience
• Prior tire and auto technician experience
• ASE Certification is a plus