Automotive Service Manager - Lead Tech Team & Customer Care

Delaware Tire; Newark (DE); On-site; USD 60,000 - 90,000; Full time

Job summary

Delaware Tire Centers in Newark is seeking a Service Manager to lead the service department, train staff, and coordinate workload and schedules. The role supports sales and store management, and participates in vehicle diagnosing, servicing and repairs.

Ideal candidates will have automotive service experience, a valid driver's license, strong communication skills, and a customer-focused mindset. ASE certification is a plus and collaboration with technicians is essential.

Qualifications

• Valid driverA0s license with a clean record.
• Automotive service experience.
• ASE Certification is a plus.
• Strong communication, customer-focused and team-oriented.

Responsibilities

• Advise customers about service needs.
• Answer phones.
• Provide superior and prompt customer service.
• Prepare sales and service documentation.
• Assist technicians with vehicle diagnosis.

Skills

Communication

Customer service

Interpersonal skills

Teamwork

Motivation

Education

ASE Certification

Job description

Delaware Tire Centers in Newark is seeking a Service Manager to lead the service department, train staff, and coordinate workload and schedules. The role supports sales and store management, and participates in vehicle diagnosing, servicing and repairs.

Ideal candidates will have automotive service experience, a valid driver's license, strong communication skills, and a customer-focused mindset. ASE certification is a plus and collaboration with technicians is essential.