Automotive Service Manager: Lead Ops & Customer Excellence

Leeds West Groups; Yukon (OK); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Retirement savings plan

Paid time off and holidays

Pay incentive programs

Professional development opportunities

Employee discounts on automotive parts

Job summary

Leeds West Groups seeks a Service Manager to lead the service department, ensuring efficient operations, excellent customer service, and strong profitability. You will oversee scheduling, staffing, and compliance with safety standards while collaborating with store leadership to drive growth across locations.

The role requires 3+ years in management within automotive service, a high school diploma (bachelor’s preferred), and a valid driver’s license.

Qualifications

• Minimum managerial experience with strong leadership and operational oversight.
• Experience in automotive service environment and customer-facing roles preferred.
• Knowledge of OSHA safety policies and inventory controls.

Responsibilities

• Manage the service department's daily operations, including scheduling and staffing.
• Ensure services meet safety, quality, and industry standards.
• Monitor KPIs and drive improvements in profitability and customer satisfaction.
• Develop strategies for customer retention and growth.
• Oversee inventory, parts procurement, and supplier relations.

Skills

Leadership

Customer service

Operations management

Inventory management

OSHA compliance

Communication

Team supervision

Education

High school diploma or equivalent

Bachelor's degree in business management or related field

Tools

Digital Vehicle Inspections (DVI)

Job description

Leeds West Groups seeks a Service Manager to lead the service department, ensuring efficient operations, excellent customer service, and strong profitability. You will oversee scheduling, staffing, and compliance with safety standards while collaborating with store leadership to drive growth across locations.

The role requires 3+ years in management within automotive service, a high school diploma (bachelor’s preferred), and a valid driver’s license.