Auto Service Manager: Lead Techs & Elevate Customer Care

Bridgestone America, Inc.; Whittier (CA); On-site; USD 33,000 - 50,000; Full time

Benefits offered by this job

401(k) match

ASE certifications supported

Paid vacation and holidays

On‑demand pay (daily pay)

Job summary

Bridgestone America, Inc. is seeking a Service Manager to oversee auto service operations within our Bridgestone Retail Operations network. You will lead technicians, coach staff, and ensure exceptional customer satisfaction while coordinating parts and equipment purchases.

You’ll recruit and develop talent, manage scheduling, and drive revenue through proactive service delivery and strong front/back shop communication in a fast-paced retail setting.

Qualifications

• High School Diploma or equivalent is required.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Proven problem solving for customer complaints.
• Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Ability to lead and coach others.
• Strong teammate and customer communication skills.
• Ability to recruit and select technicians according to store needs.
• Willingness to continue education and stay current in auto repair issues.
• Must have a valid automotive driver's license to test drive vehicles.

Responsibilities

• Assign and schedule work duties to auto service staff according to skill level.
• Serve all automotive service needs of customers.
• Oversee hiring and training of an auto service team.
• Maintain high teammate retention and quality standards.
• Manage customer interactions to ensure satisfaction and retention.
• Be the primary contact for customer inquiries and feedback.
• Understand store operations from paperwork to financial transactions.
• Enhance efficiency and seamless store operations.
• Drive sales through proactive customer interactions and vehicle inspections.
• Facilitate communication between front and back shop to optimize revenue.

Skills

Customer service

Leadership

Scheduling

Inventory management

Problem solving

Communication

Recruitment

Coaching

Driver's license

Continuous education

Education

High School Diploma or equivalent

2 year degree or equivalent

Job description

Bridgestone America, Inc. is seeking a Service Manager to oversee auto service operations within our Bridgestone Retail Operations network. You will lead technicians, coach staff, and ensure exceptional customer satisfaction while coordinating parts and equipment purchases.

You’ll recruit and develop talent, manage scheduling, and drive revenue through proactive service delivery and strong front/back shop communication in a fast-paced retail setting.