Automotive Service Manager — Lead Growth & Service Excellence

Mills Automotive Group; Henderson (NC); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off and holidays

Employee discounts

Job summary

Mills Automotive Group is seeking a Service Manager for Classic Toyota of Henderson to oversee the service department in the Raleigh, North Carolina area. This full-time role combines management, operations, and profitability oversight with a base salary plus commission, targeting total compensation between $90,000 and $150,000 per year.

You will lead technicians and staff, ensure exceptional customer service, monitor expenses, and implement revenue growth strategies while maintaining safety and

Qualifications

• 5+ years in automotive service management.
• Proven profitability track record.
• Excellent leadership and communication skills.
• Strong knowledge of automotive repair and maintenance.
• Familiarity with dealership software and systems.
• Ability to work in a fast-paced environment.

Responsibilities

• Manage and supervise a team of service technicians and support staff
• Maintain high customer satisfaction with timely, efficient service
• Monitor and improve profitability by analyzing and controlling expenses
• Develop strategies to increase service revenue
• Review service estimates and invoices for accuracy and fair pricing
• Oversee parts inventory and ordering
• Ensure compliance with safety and environmental regulations
• Train and mentor staff to achieve goals
• Create a positive work environment and promote teamwork
• Handle customer escalations and resolve issues
• Stay updated on industry developments to identify growth opportunities

Skills

Leadership

Coaching

Communication

Automotive knowledge

Dealership software

Education

High school diploma or equivalent

Job description

Mills Automotive Group is seeking a Service Manager for Classic Toyota of Henderson to oversee the service department in the Raleigh, North Carolina area. This full-time role combines management, operations, and profitability oversight with a base salary plus commission, targeting total compensation between $90,000 and $150,000 per year.

You will lead technicians and staff, ensure exceptional customer service, monitor expenses, and implement revenue growth strategies while maintaining safety and