Automotive Service Manager

Classic Chrysler Jeep Dodge RAM -Goldsboro; Goldsboro (NC); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid time off

Paid holidays

Employee discounts

Job summary

Mills Auto Group in Raleigh, NC is seeking an Automotive Service Manager to oversee the service department, drive customer satisfaction, and manage profitability. Base salary plus commission, with total compensation in the six-figure range, paid semi-monthly.

This full-time role is based on-site in the Raleigh area, with opportunities to improve operations and revenue. The position requires strong leadership, automotive knowledge, and experience with dealership software (CDK).

Qualifications

• At least 5 years in an OEM automotive service management role.
• Proven record of success in managing a profitable service department.
• Excellent leadership, coaching, and communication skills.
• Familiarity with dealership software and systems (CDK).

Responsibilities

• Oversee service department operations and staff.
• Ensure timely, high-quality customer service.
• Monitor profitability and control expenses.
• Develop strategies to grow service revenue.
• Review estimates and invoices for accuracy.
• Oversee parts inventory and ordering.
• Ensure safety and regulatory compliance.
• Mentor staff and foster teamwork.
• Address customer escalations and issues.
• Stay current with industry trends and opportunities.

Skills

Leadership

Customer service

Team management

Communication

Automotive knowledge

CDK software

Education

High school diploma or equivalent

College degree preferred

Tools

CDK software

Job description

Job Summary

The Automotive Service Manager at Mills Auto Group is responsible for overseeing and managing all aspects of the service department, including customer service, operations, and profitability. This is a full-time position in the auto industry based in the Raleigh, North Carolina area. This is an individual contributor role with a base salary plus commission, and the total compensation can range from $110,000 to $150,000 per year, paid semi-monthly.

Compensation & Benefits

• Base salary plus commission structure
• Total compensation ranging from $100,000 to $170,000 per year
• Paid semi-monthly
• Health insurance benefits
• 401(k) retirement plan
• Paid time off and holidays
• Employee discounts on vehicles and services

Responsibilities

• Manage and supervise a team of service technicians and support staff
• Maintain a high level of customer satisfaction by ensuring timely and efficient service
• Monitor and improve the department's profitability by analyzing and controlling expenses
• Develop and implement strategies to increase service department revenue
• Review and approve service estimates and invoices to ensure accuracy and fair pricing
• Oversee inventory management and ordering of parts and supplies
• Ensure compliance with safety and environmental regulations
• Train and mentor service department employees to achieve individual and team goals
• Create and maintain a positive work environment and promote teamwork
• Handle customer escalations and resolve any service-related issues
• Stay updated on industry developments and trends to identify opportunities for growth and improvement

Requirements

• At least 5 years of experience in an OEM automotive service management role
• Proven record of success in managing a profitable service department
• Excellent leadership, coaching, and communication skills
• Strong knowledge of automotive repair and maintenance
• Familiarity with dealership software and systems (CDK)
• Ability to work in a fast-paced and dynamic environment
• Strong problem-solving and decision-making abilities
• High school diploma or equivalent (college degree preferred)

EEOC statement

Mills Auto Group is an equal opportunity employer. We value diversity and welcome applicants of all backgrounds and identities. We are committed to creating a workplace that is inclusive, fair, and respectful of all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran. We encourage diversity and inclusivity in our hiring and strive to create a work environment that reflects the diverse communities we serve.