Service Director

Mills Automotive Group; Pineville (NC); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Opportunities for professional development

Job summary

A leading automotive company in North Carolina seeks an experienced Service Director to manage the service department. This role involves overseeing operations, ensuring exceptional customer service, and leading a motivated service team. Ideal candidates will have strong management skills, experience in automotive service, and a commitment to quality. The position offers a competitive salary range of $80,000 - $100,000, along with health insurance, 401(k), and opportunities for professional development.

Qualifications

• Proven experience in automotive service management or a related leadership role.
• Ability to work effectively under pressure and manage multiple priorities.
• Knowledge of automotive service processes and industry best practices.

Responsibilities

• Manage and supervise the service department to ensure efficient operations.
• Develop and implement service policies to improve customer satisfaction.
• Coordinate with parts, sales, and other departments to streamline workflow.
• Monitor key performance indicators and prepare reports.
• Lead, train, and motivate service staff.
• Handle customer complaints and resolve issues promptly.

Skills

Automotive service management

Leadership skills

Organizational skills

Communication skills

Proficiency in service management software

Education

High school diploma or equivalent

Degree or certification in business or automotive technology

Tools

Microsoft Office Suite

Job description

Mills Auto Group is seeking a dedicated and experienced Service Director to lead our service department in North Carolina. In this key leadership role, you will be responsible for overseeing daily operations, ensuring exceptional customer service, and driving the success of our service team. The ideal candidate will have strong management skills and a passion for delivering top-quality automotive service experience.

Responsibilities

• Manage and supervise the service department to ensure efficient and high-quality operations.
• Develop and implement service policies and procedures to improve customer satisfaction and departmental efficiency.
• Coordinate with parts, sales, and other departments to streamline workflow and promote teamwork.
• Monitor key performance indicators and prepare reports for senior management.
• Lead, train, and motivate service staff to maintain high standards of performance and customer care.
• Ensure compliance with all safety and environmental regulations.
• Handle customer complaints and resolve issues promptly to maintain trust and satisfaction.

Requirements

• Proven experience in automotive service management or a related leadership role.
• Strong organizational, leadership, and communication skills.
• Ability to work effectively under pressure and manage multiple priorities.
• Knowledge of automotive service processes and industry best practices.
• Proficiency with service management software and Microsoft Office Suite.
• High school diploma or equivalent; a degree or certification in business or automotive technology is a plus.

Benefits

• Competitive salary range of $80,000.00 - $100,000.00 per year, paid semi-monthly.
• Health, dental, and vision insurance plans.
• 401(k) retirement savings plan.
• Paid time off and holidays.
• Opportunities for professional development and career growth.
• Supportive and collaborative work environment.

About The Company

Mills Auto Group is a trusted name in the automotive industry dedicated to providing outstanding customer service and quality vehicles. Located in North Carolina, we pride ourselves on fostering a professional yet welcoming atmosphere where employees and customers alike feel valued. Join us and be part of a company committed to excellence and community.