Automotive Service Manager

Mills Automotive Group; Henderson (NC); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off and holidays

Employee discounts

Job summary

Mills Automotive Group is seeking a Service Manager for Classic Toyota of Henderson to oversee the service department in the Raleigh, North Carolina area. This full-time role combines management, operations, and profitability oversight with a base salary plus commission, targeting total compensation between $90,000 and $150,000 per year.

You will lead technicians and staff, ensure exceptional customer service, monitor expenses, and implement revenue growth strategies while maintaining safety and

Qualifications

• 5+ years in automotive service management.
• Proven profitability track record.
• Excellent leadership and communication skills.
• Strong knowledge of automotive repair and maintenance.
• Familiarity with dealership software and systems.
• Ability to work in a fast-paced environment.

Responsibilities

• Manage and supervise a team of service technicians and support staff
• Maintain high customer satisfaction with timely, efficient service
• Monitor and improve profitability by analyzing and controlling expenses
• Develop strategies to increase service revenue
• Review service estimates and invoices for accuracy and fair pricing
• Oversee parts inventory and ordering
• Ensure compliance with safety and environmental regulations
• Train and mentor staff to achieve goals
• Create a positive work environment and promote teamwork
• Handle customer escalations and resolve issues
• Stay updated on industry developments to identify growth opportunities

Skills

Leadership

Coaching

Communication

Automotive knowledge

Dealership software

Education

High school diploma or equivalent

Job description

Job Summary

Mills Auto Group is looking for a Service Manager for Classic Toyota of Henderson who will be responsible for overseeing and managing all aspects of the service department, including customer service, operations, and profitability. This is a full‑time position in the auto industry based in the Raleigh, North Carolina area. This is an individual contributor role with a base salary plus commission, and the total compensation can range from $90,000 to $150,000 per year, paid semi‑monthly.

Compensation & Benefits

• Base salary plus commission structure
• Total compensation ranging from $90,000 to $150,000+ per year
• Paid semi‑monthly
• Health insurance benefits
• 401(k) retirement plan
• Paid time off and holidays
• Employee discounts on vehicles and services

Responsibilities

• Manage and supervise a team of service technicians and support staff
• Maintain a high level of customer satisfaction by ensuring timely and efficient service
• Monitor and improve the department's profitability by analyzing and controlling expenses
• Develop and implement strategies to increase service department revenue
• Review and approve service estimates and invoices to ensure accuracy and fair pricing
• Oversee inventory management and ordering of parts and supplies
• Ensure compliance with safety and environmental regulations
• Train and mentor service department employees to achieve individual and team goals
• Create and maintain a positive work environment and promote teamwork
• Handle customer escalations and resolve any service‑related issues
• Stay updated on industry developments and trends to identify opportunities for growth and improvement

Requirements

• At least 5 years of experience in an automotive service management role
• Proven record of success in managing a profitable service department
• Excellent leadership, coaching, and communication skills
• Strong knowledge of automotive repair and maintenance
• Familiarity with dealership software and systems
• Ability to work in a fast‑paced and dynamic environment
• Strong problem‑solving and decision‑making abilities
• High school diploma or equivalent (college degree preferred)

Location

Classic Toyota of Henderson, Raleigh, North Carolina