Service Manager: Lead Team, Elevate CSI & Service Quality

Mlchryslerdodgejeepramlexington; Greensboro (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(K)

Paid Holidays

Paid Vacation

Health, Dental and Vision insurance

Basic Life Insurance

Accident and Critical Illness insurance

Growth opportunities

Competitive pay plans

Job summary

M&L Chrysler Dodge Jeep Ram in Greensboro, North Carolina, is seeking a Service Manager to elevate its Service Department. This role requires strong customer service skills and at least 3 years of experience in a similar position.

The ideal candidate will be responsible for managing service operations, supervising staff, and ensuring customer satisfaction. Benefits include 401(K), health insurance, and growth opportunities.

Qualifications

• Minimum of 3 years of experience as a Service Manager is required.
• Strong focus on providing excellent customer service.
• Automotive Service Management experience: 5 years.
• Clean and valid Driver's License.

Responsibilities

• Assist customers in servicing and repairing their vehicles.
• Match customer requirements to various service options.
• Maintain a service customer follow up system.
• Hiring and supervising all service department personnel.
• Create goals and objectives for the service department.
• Handle customer complaints to maintain Customer Service Index rating.

Skills

Customer Service

Service Management

Staff Supervision

Education

High School Diploma

Job description

M&L Chrysler Dodge Jeep Ram in Greensboro, North Carolina, is seeking a Service Manager to elevate its Service Department. This role requires strong customer service skills and at least 3 years of experience in a similar position.

The ideal candidate will be responsible for managing service operations, supervising staff, and ensuring customer satisfaction. Benefits include 401(K), health insurance, and growth opportunities.