Automotive Service Manager - Guest-Centric Leader

Christian Brothers Automotive; Omaha (NE); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Closed Every WeekendTo Spend Time With

Paid Vacation & Paid Holidays

Healthcare Benefits Available

Matching 401(k) Retirement Plans

Weekly Lunches

Employee Appreciation Events

Future Franchise Leadership Academy (-

FFLA - Path to Shop Ownership

Job summary

Christian Brothers Automotive is hiring an Automotive Service Manager in Omaha, NE. The role focuses on guiding guests through the repair process, maintaining transparent communication, and ensuring satisfaction from check-in to final delivery.

You will manage daily shop operations, oversee service writers and technicians, uphold policies, and drive margins while delivering honest, high-quality service. Benefits include paid time off, healthcare, 401(k) matching, and ongoing training.

Qualifications

• 3 years work experience in Automotive Customer Service & Service Sales.
• Supervisory or Management experience in the Automotive Industry.
• Proficiency in Windows based computer software and automotive store applications.
• Experience in TekMetric software application preferred, but not required.
• Graduation from an industry recognized service training program preferred but not required.
• Driving record acceptable to our current insurance carrier.

Responsibilities

• Manage office and shop personnel and daily operations.
• Follow and enforce all company policies and procedures as outlined in the current Employee Handbook.
• Take necessary corrective and/or disciplinary action for employee non-compliance.
• Ensure quality of work, attitude, and performance meets or exceeds guest satisfaction goals.
• Develop estimates and work orders.
• Direct Service Writers' development of our guest estimates and work orders and assign work orders to the technicians.
• Ensure selection of quality parts.
• Ensure target margins are achieved.
• Open and close stores on a daily basis.
• Perform daily, weekly, and monthly reconciliations, audits, and report analysis.
• Report results to Franchise Owners and/or Operators.
• Ensure all equipment is fully operational and in good working order.
• Ensure technicians have the resources needed to do their job.
• Serve as the primary communications interface to the customers, before, during, and after service.
• Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand.
• Possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity.
• Act in a professional manner suitable to represent a quality organization with which you are employed, always and in every instance projecting the characteristics of honesty and integrity.
• Other duties may be assigned.

Skills

Automotive customer service

Service sales experience

Supervisory/management experience

Windows-based software proficiency

TekMetric knowledge

Education

Industry recognized service training program

Tools

TekMetric software

Job description

Christian Brothers Automotive is hiring an Automotive Service Manager in Omaha, NE. The role focuses on guiding guests through the repair process, maintaining transparent communication, and ensuring satisfaction from check-in to final delivery.

You will manage daily shop operations, oversee service writers and technicians, uphold policies, and drive margins while delivering honest, high-quality service. Benefits include paid time off, healthcare, 401(k) matching, and ongoing training.