Automotive Service Manager — Lead Store Ops & Guest Experience

Christian Brothers Automotive; North Carolina; On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Paid Vacation & Holidays

Healthcare Benefits

Matching Retirement Plans

Employee Training Points Store Access

Continuous Training Through The CBAFly

Financial Wellness Program (SmartDelta

Job summary

Christian Brothers Automotive in Bolivia, NC is seeking an Automotive Service Manager for our new state-of-the-art facility opening March 2027. You will guide guests through the repair process, keep them informed, and ensure satisfaction from drop-off to pickup.

This role leads daily operations, sales activities, staff management and quality control while building trust with customers. You will supervise office and shop staff, enforce policies, and drive margins, with opportunities for

Qualifications

• 5 years work experience in Automotive Customer Service & Service Sales.
• Supervisory or Management experience in the Automotive Industry.
• Proficiency in Windows-based computer software and automotive store applications.
• TekMetric software experience.
• ASE Service Consultant certification or equivalent experience.
• Driving record acceptable to our current insurance carrier.

Responsibilities

• Manage office and shop personnel and daily operations.
• Follow and enforce all company policies and procedures as outlined in the current Employee Handbook.
• Take necessary corrective and/or disciplinary action for employee non-compliance.
• Ensure quality of work, attitude and performance meets or exceeds guest satisfaction goals.
• Direct the smooth, orderly and organized operation of the store.
• Maintain a personal positive attitude and positive communications at all times.
• Develop estimates and work orders.
• Direct Service Writer's development of guest estimates and work orders and assign work orders to technicians.
• Ensure selection of quality parts.
• Ensure target margins are achieved.
• Open and close stores daily.
• Perform daily accounting closing and balancing procedures.
• Perform daily, weekly, and monthly reconciliations, audits and report analysis.
• Report results to Franchise Owners and/or Operators.
• Ensure all equipment is fully operational and technicians have resources.
• Serve as the primary communications interface to the customers.
• Greet every guest with enthusiasm and hospitality.
• Present the best solution to properly repair the customer’s vehicle.
• Sell our services without jeopardizing honesty and integrity.
• Represent the organization professionally.

Skills

Automotive customer service

Service sales

Team leadership

Education

ASE Service Consultant certification

Industry-recognized service training

Tools

TekMetric

Job description

Christian Brothers Automotive in Bolivia, NC is seeking an Automotive Service Manager for our new state-of-the-art facility opening March 2027. You will guide guests through the repair process, keep them informed, and ensure satisfaction from drop-off to pickup.

This role leads daily operations, sales activities, staff management and quality control while building trust with customers. You will supervise office and shop staff, enforce policies, and drive margins, with opportunities for