Automotive Service Manager | Lead & Grow Shop

Christian Brothers Automotive Corporation; Lakeland (FL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Paid vacation

Paid holidays

Team performance bonuses

Weekly lunches provided

Chaplain care support

Continuous training via CBA Flywheel

SmartDollar & EveryDollar

Path to Shop Ownership: FFLA

Job summary

Christian Brothers Automotive is seeking a Service Manager in Florida to lead daily shop operations, guide guest interactions, manage staff, and drive revenue and margins. The role emphasizes clear communication, quality control, and ensuring guest satisfaction across the repair process.

Qualified candidates bring automotive industry experience, strong leadership, and proficiency with shop software. A valid driver’s license and a track record of mentorship are preferred.

Qualifications

• Automotive industry background with several years in service/advisor/tech roles.
• Demonstrated leadership in supervising staff, scheduling, and daily shop ops.
• Strong knowledge of automotive systems, diagnostics, and maintenance standards.
• Excellent interpersonal and communication skills for explaining repairs.
• Familiarity with shop software (Mitchell 1, RO Writer, AllData) and POS systems.
• Valid driver's license and clean driving record.
• Experience driving store revenue, managing parts inventory, and hitting targets.
• Experience training technicians and service advisors.

Responsibilities

• Manage office and shop personnel and daily operations.
• Follow and enforce all company policies and procedures.
• Take corrective and/or disciplinary action for non-compliance.
• Ensure quality of work and guest satisfaction.
• Develop estimates and work orders.
• Direct service writers' development of estimates and orders.
• Ensure selection of quality parts and achieve target margins.
• Open and close stores daily.
• Perform reconciliations, audits, and report analysis; report results to Franchise Owners.
• Ensure equipment is operational and technicians have resources.
• Serve as primary communications interface to customers.
• Present best solutions for repairs in an understandable way.
• Maintain professionalism and integrity; other duties may be assigned.

Skills

Automotive industry

Management

Technical knowledge

Customer service

Software proficiency

Driver's license

Sales & business

Mentorship

Tools

Mitchell 1

RO Writer

AllData

Job description

Christian Brothers Automotive is seeking a Service Manager in Florida to lead daily shop operations, guide guest interactions, manage staff, and drive revenue and margins. The role emphasizes clear communication, quality control, and ensuring guest satisfaction across the repair process.

Qualified candidates bring automotive industry experience, strong leadership, and proficiency with shop software. A valid driver’s license and a track record of mentorship are preferred.