Automotive Service Manager | Up to $100K/yr + Weekends Off

Christian Brothers Automotive Corporation; Auburn (AL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Paid Vacation

Paid Holidays

Healthcare Benefits

Team performance bonuses

Weekend off for family time

Job summary

Christian Brothers Automotive is opening a new state-of-the-art service center in Auburn and seeks an experienced Automotive Service Manager. You will lead daily operations, manage staff and guest satisfaction, and drive service sales while maintaining high standards of quality and integrity.

The role emphasizes strong leadership, process discipline, and proven ability to meet margins and customer service goals.

Qualifications

• 5 years work experience in Automotive Customer Service & Service Sales.
• Supervisory or Management experience in the Automotive Industry.
• Proficiency in Windows based computer software and automotive store applications.
• Experience in TekMetric software application preferred, but not required.
• ASE Service Consultant certification or equivalent experience.
• Driving record acceptable to our current insurance carrier.

Responsibilities

• Manage office and shop personnel and daily operations.
• Follow and enforce all company policies and procedures as outlined in the current Employee Handbook.
• Take necessary corrective and/or disciplinary action for employee non-compliance.
• Ensure quality of work, attitude and performance meets or exceeds guest satisfaction goals.
• Direct the smooth, orderly and organized operation of the store.
• Maintain a personal positive attitude and positive communication at all times.
• Develop estimates and work orders.
• Direct Service Writer's development of our guest estimates and work orders and assign work orders to the technicians.
• Ensure the selection of quality parts.
• Ensure target margins are achieved.
• Open and close stores on a daily basis.
• Perform daily accounting closing and balancing procedures.
• Perform daily, weekly, and monthly reconciliations, audits and report analysis.
• Report results to Franchise Owners and or Operators.
• Ensure all equipment is fully operational and in good working order.
• Ensure technicians have the resources needed to do their job.
• Serve as the primary communications interface to the customers, before, during, and after service.
• Greet every guest who enters our facility with enthusiasm and a smile, showing hospitality and the highest level of respect.
• Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand.
• Possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity.
• Act in a professional manner suitable as to represent a quality organization with which you are employed, always and in every instance projecting the characteristics of honesty and integrity.
• Other duties may be assigned.

Skills

Automotive customer service

Service sales

Supervisory experience

Education

ASE Service Consultant certification

Industry service training program (preferred)

Tools

TekMetric

Windows-based software

Job description

Christian Brothers Automotive is opening a new state-of-the-art service center in Auburn and seeks an experienced Automotive Service Manager. You will lead daily operations, manage staff and guest satisfaction, and drive service sales while maintaining high standards of quality and integrity.

The role emphasizes strong leadership, process discipline, and proven ability to meet margins and customer service goals.